Zonos Duty and Tax

WORST experience I have ever had. First, the only "support" you receive is on how to get charged an additional $150 on top of the monthly fee and transaction fees, to assist you during the setup. Once I had everything set up correctly and launched my boutique, I lost 90% of conversions at checkout because the ZONOS app was calculating the WRONG fees for VAT and Duties, showing customers 4 to 10 times the actual amounts which resulted in abandoned carts and most probably forever lost customers. I usually do not take the time to write reviews when they are negatives, but this time I wanted to prevent other entrepreneurs to lose so much money and effort to a defective product and terrible customer service.

Hands down, a must have. There's nothing worse than shipping to a customer overseas and receiving hate mail in return because, unbeknownst to them, they have to pay their local taxes and duties to get their order released and delivered to them. Zonos took all of the guess work out of international shipping for us the seller, and more importantly for our customers. It's ability to provide transparency to our customers of their final cost is priceless. We saw an increase in conversions internationally once the app was deployed. It also saved us on the administrative side trying to determine shipping and duties for international orders in advance in order to hold our customers hands and walk them across their purchase. Their support has been awesome. Setup and configuration was relatively straight forward and their support team was rock solid when we ran into any hang-ups.

Couldn't install app and all support does is bill your account, they don't help with anything other than asking if you read the documents.

Shawn and the Zonos team got everything up and running quickly and with ease. It was a pleasure to work with them and would recommend them for anyone looking for assistance with international shipments.