Zonos Duty and Tax

Brilliant App.

Phenomenal support. Travis has gone well above & beyond to assist in everything from initial setup to fullon customization.

Highly recommend for anyone selling cross-border

We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!! Update: The Zonos team continues to impress me. Fast, thorough, and just plain helpful. Such a breath of fresh air from so many companies with outsourced customer service, people that don't seem to even understand questions, let alone have answers. Than you guys!

Genius app.

Travis has gone well above & beyond providing exceptional support & nonstop customization the whole way... even on weekends.

0 issues.

Highly recommend

Zonos takes the guess work out of selling abroad. More importantly, our international customer love and appreciate the full transparency that comes with having the total landed costs prior to checkout. It's a win-win for all involved.

We use Zonos for international tax calculations and the Welcome Mat (we haven't moved over to Hello yet). We were launching a promo in less than 24 hours and needed last-minute changes to our now Zonos-unsupported Welcome Mat. Brandon Morin was knowledgeable, patient, and persistent (with his very busy team) and had the changes made with time to spare. Thousands of users and not a single Zonos issue during the madness of our promo. Thank you, Brandon -- you’re an awesome teammate.

This app and team was exactly what my business was looking for! Semisi and Taylor were beyond helpful and super thorough. They were also able to connect me with other companies they parter with to help with both my domestic and international shipping. Super excited to be working with this app!

I rolled out Zonos in the 4th quarter, and the team there helped me get up and running in no time. We can now provide a much better customer experience to our international customers by eliminating any uncertainty around their total landed costs.

I drop ship so my platform is a bit more complex to deal with. The team at zonos has been awesome and patient so far in helping me perfect a duties calculator to deal with the demands of ecommerce :) I have worked close with both Kat, Mariama and a bit with David, they are all equally amazing!! I highly recommend this app if you are a business like me who would like to give your customers the option of pre-paying their duties at checkout, avoiding paying them at arrival!

Simple to use and easy integration. Support with set up and configuration is great, attentive and fast!

Update: 3/19/2024
Zonos finally updated their app that works with discounts! It took some time to get it to work with checkout extensibility but I appreciate that they did not release a half-baked product and that they made sure that the app works seamlessly. Zonos' team, especially Jordan, was excellent in keeping us up to date with their development. They helped us reinstall the app and made sure that the app was working correctly with discounts. I felt like Zonos cared about us and our issues even though we're just a small business.

Original: 7/21/2022
We've had numerous complaints from UK customers that they're getting taxed almost double of what they paid for the products. Zonos does not calculate VAT based on the discounted retail price. They only calculate based on the full retail price. We found a solution by using automatic discounts, so we told their dev team about it. Somehow, that's not working anymore either.