Easify Custom Product Options
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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Doesn't work with shop channel hence 3 stars. I make custom wood flowers and customers NEED to be able to select the colors they want for their arrangements. So this is a big kink in my business and I am now forced to look for an alternative for that. Otherwise it's great app and has worked for my site otherwise. Also the support for the app is really excellent. Tracy was great to work with and explained the lack of shop channel support to me.
Unfortunately, I had to change my review as the plugin is not performing as expected. These guys have amazing support and are quick to answer, but unfortunately, after 5 days of constant back and forth, they were not able to get the plugin to work, so we had to move to another plugin. If Shopify offered a ticketing system, the whole process would probably be more effective. Every single time I raise the issue again with the developer, I have to explain it from the very start and upload videos, screenshots, etc, instead of just pulling up our chat history...
Dear Pro Safety Signs Store Owner,
We're truly sorry to hear about your frustrating experience with the Easify Product Options app. We sincerely appreciate your patience and the time you took to work with our support team.
We recognize that our usual level of support fell short in your case, and that’s on us. Unfortunately, your request came during our Lunar New Year Holiday, a time when our response times were slower than usual, leading to delays in resolving your issue. That is not the level of service we aim to provide, and we deeply regret any inconvenience this caused you.
Regarding the need to repeatedly explain your issue to different support agents, we completely understand how frustrating that must have been. That was our mistake. We take full responsibility and will retrain the support agent involved while also improving our internal system to ensure a smoother experience in the future. Your feedback highlights a real issue, and we are committed to fixing it.
We truly hope you’ll give us another chance to earn back your trust. If there’s anything we can do to make things right or if you have any additional suggestions, please let us know. Thank you for your patience and understanding, and we wish you all the best with your store.
Best regards,
Easify Team.
Best custom variant options app I've seen yet. Compared to others, the aesthetic is more modern and has a feel of usability, there are lots of options and details to choose from and the customer support is quite seamless. Support responds quickly over the online chat and is very helpful, plus available often (24/7 I think). So far I really like the app. Only four stars as there is still some room for development with certain features such as ensuring the options show in the confirmation emails.
Update: I've downgraded from 4 stars to 3. While this is still the best product options app I've come across yet, after using the app for a week I've noticed it's littered with nuisances that make it frustrating to use. There is a lack of consistency and an excess of unnecessary steps. It could be more ergonomic. Some of the features on the app side don't work properly. That said, I think it can help you complete your goal and set-up your store as needed. The app just needs more fine-tuning. Overall, I would still recommend it.
Thank you for sharing your experience with Easify Product Options! We’re pleased to hear that our app design and features, and responsive support team have added value to your store.
We deeply value the feedback you’ve shared and want you to know that every comment like yours plays an essential role in shaping our app. We’re continuously working to improve Easify Product Options every single day to make it more intuitive, reliable, and aligned with the needs of our users.
If there’s anything else you’d like to share or any suggestions you have for us, please don’t hesitate to reach out. Thank you again for your support and trust in Easify!
Best regards,
Easify Team.