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Currently owing 29 dollars for an app I didn't use. I installed it and it didn't work so I uninstalled it after 5 minutes and now it's charging me 29 dollars for nothing. This is crap. I want to be reimbursed for my money.
Hi The Baby Store,
Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.
For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.
This is why the app's fee is under a bill with Shopify, not us.
We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.
If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.
We apologize for the inconvenience this issue may have caused and we hope this issue in the future.
Best regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
I m totally satisfied with this app
And very thankful to customers support
Specially. Millenni
Thank u
nice customer support.
Thanks my problem resolve
Easy Ads provides an exceptional service. The customer support, especially Ouissal, is commendable for their prompt assistance and professionalism
waste of time
Hi AuraKorean,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Can you please share with us more details about this?
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Eu sempre tinha dificuldades com minhas campanhas, estou testando o easyads, até o momento tive alguns resultados, vamos ver com mais tempo de uso. Os atendentes são ótimos e tiram suas dúvidas muito rapidamente.
great n easy to setup monitor progress
It's been a Great pleasure interacting with " Ouissal " as she has extended her utmost suport to resolve my issues and I found her very helpful..
God bless her.
I verified my Facebook account, which has been spamming for days. Advertising is now child's play. I hope it will be ordered. This is good service.