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The app works great, but more importantly Axel is extremely responsive and helpful. I've run into a couple of issues during the years I've been using this EDP, and both times he was quick to respond and he even stuck with me for a number of weeks as we worked with Shopify to resolve an odd and very specific issue I was experiencing. Highly recommended!
Thank you so much! It was the first time I needed to get the Shopify dev team involved to fix the issue you encountered (since it was related to your fulfillment settings). It helped me to learn a lot about this process so thanks for that as well!
Very good, easy to setup, very good customer service
Works like a charm! Easy interface, versatile functions and very fast upload times. Friendly support in case you need it. Our warm recommendations!
Thank you for the fantastic review! I am thrilled to hear you find the app easy to use and user-friendly. Your feedback is greatly appreciated. If you ever have any questions or need assistance, feel free to reach out to me. 😊
the app is great but documentation should be improved as i didn't know that i have to add a block in the theme to show the download button in the order confirmation page
EDIT: Based on your feedback, I have updated the app today. The new update includes an improved onboarding process to better explain how to enable the app block on the thank you page. 😉
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Thank you for your review! I totally agree with your feedback and will be including a dedicated section for this in the next app update. The information is currently unclear because the feature was recently made available to all Shopify users, after being exclusive to the Shopify Plus plan.
Amazing customer service and timely responses! Honestly I never write reviews but I've been using this service for my store for over two years now and never had a single problem. Today I had a question about billing and was absolutely surprised about the professionalism and quality of the customer service. If you're considering another provider for downloads/hosting services for your products, don't lol.
Thank you so much for your kind words and wonderful review! It’s always a pleasure to read such positive feedback from users like you who have been using the app for several years. Please don’t hesitate to reach out if you have any other question in the future :-)
This app is so easy to use! I sell teacher resources, all digital, on Shopify using this app. Axel is also super responsive to any questions I have and is always helping me out!
Thank you so much! Don't hesitate to get back to me when you have any other questions : I'm always happy to help! :-)
The support team was incredibly helpful and went above and beyond to assist me. They fixed my issue right away, demonstrating a high level of expertise and efficiency. Moreover, they were extremely pleasant and professional throughout the entire process. I was very impressed with their service and would highly recommend them to anyone in need of support.
Thank you! I was really pleased to help, and I'm glad you were satisfied. Feel free to reach out if you have any more questions in the future :-)
Love this app. Does exactly what we need to sell digital products. Easy to set up. We've never had a problem or received a customer complaint in the year that we've been using it. I've had to contact support once or twice to clarify settings, and they were always quick and helpful.
Thank you so much! Don't hesitate to contact me again if you have any other questions, I'll be glad to help :-)
I have been so afraid of this part of setting up my digital store and this one app has completely changed the game for me. Its ease of use and help from Axel is unmatched!!!
Thank you so much for your wonderful review! I am always happy to help so don't hesitate if you need anything else with the app 😉
I took the Pro Plan from the beginning because it has all the storage and tools I need to get the job done. Easy to use, download attempt limits, quick response and efficiency when you have questions, and better user experience. I have a 6th sense for finding what's working for me and my business, so I didn't go wrong this time either! The details matter and make all the difference! Thank you for your work and patience, Axel!
Thank you! I'm pleased to hear that everything is functioning as you hoped and that it's contributing to your business's success. Please feel free to reach out if you have any more questions about the app :-)