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Friendly response~good.
Very pleased with Axel's service. Helped 1000%. Fast and knowledgable! Thanks!!
Thank you so much for your wonderful review! I'm thrilled to hear that you were very pleased with my service and found it helpful. If you ever need further assistance, don't hesitate to reach out. Thanks again!
Fast answering and solved my problem
Helppo käyttää ja toimii oikein hyvin!
Kiitos paljon palautteestasi! Mahtavaa kuulla, että kaikki toimii hyvin!
Great fast support after disappointing experiences with another app
I'm in total agreement with everyone else in the reviews. It's pretty rare to find any plugin, app, or service that actually consistently works! But Axel is clearly super-attentive to making sure everything is running smoothly. I've had two instances where I needed a little guidance from and Axel was super responsive and helpful in both instances. No kidding, I actually sleep better and night knowing I'm not going to wake up to some buggy issues a customer has run into (used it happen all the time with other download solutions!)
That's awesome, thank you so much for your detailed review and for sharing your experience with my app! I'm thrilled to hear it meets your expectations. Please feel free to reach out if you have any further questions. 😊
the app is great but documentation should be improved as i didn't know that i have to add a block in the theme to show the download button in the order confirmation page
EDIT: Based on your feedback, I have updated the app today. The new update includes an improved onboarding process to better explain how to enable the app block on the thank you page. 😉
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Thank you for your review! I totally agree with your feedback and will be including a dedicated section for this in the next app update. The information is currently unclear because the feature was recently made available to all Shopify users, after being exclusive to the Shopify Plus plan.
The app works great, but more importantly Axel is extremely responsive and helpful. I've run into a couple of issues during the years I've been using this EDP, and both times he was quick to respond and he even stuck with me for a number of weeks as we worked with Shopify to resolve an odd and very specific issue I was experiencing. Highly recommended!
Thank you so much! It was the first time I needed to get the Shopify dev team involved to fix the issue you encountered (since it was related to your fulfillment settings). It helped me to learn a lot about this process so thanks for that as well!
We originally got this app to help with selling audiobook codes. It has also worked well when selling and immediately fulfilling ebooks with hardcover book purchase—including when purchasing at a POS when traveling at conventions. Axel has been great to work with when we've had a problem or difficulty and support has been outstanding. Highly recommend using this app for selling digital products.
Thank you so much for taking the time to leave a 5-star review—I truly appreciate it! It was a pleasure assisting you. Please don't hesitate to reach out if you have any more questions. You have my email, and I'm always happy to help.
Die app ist sehr hilfsreich und den Support ist immer aktiv.
Vielen Dank! Ich habe gerne geholfen!