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HORRIBLE APP. We've tried to create a bulk campaign to send to our clients, the setup guide were not clear so we've had to reach out to their "customer service", which is basically the CEO doing this on his phone. He did confirmed that his guides were not clear, so he had to manually create the campaign for us as the his setup could not do it. Once the campaign was set up, he disappeared and we realised that out of 500+ emails that were supposed to be sent, only 168 were sent. It took about 3 hours with customer service to set this up, and once we realised that the campaign did not worked, he was nowhere to be found. He says it was out of business hours, so could not help. We've had to manually create the campaign and send 500+ gift cards manually. Don't use this app, it does not work, and customer service is the worst. We've been using more than 400 apps for our store and we rarely leave review. When the products don't work, we will encourage our fellow business owners to use something else, as there's a lot of apps our there.
I sincerely apologize that your experience with our app didn’t meet your expectations. As a business owner, my top priority is to ensure that every user has a smooth and positive experience.
That being said, I’d like to provide some context for anyone reading this review.
You mentioned that our customer service was horrible and that we refused to assist you outside of business hours. In reality, our customer support team had already finished for the day when you reached out at 10 PM EST. Despite this, I personally stepped in while at a Valentine’s Day dinner to assist you (my wife is a saint). That’s the level of commitment we bring to our customers.
Additionally, you expressed concerns about our documentation. When I personally reviewed your set up from using our documentation, I found that everything was correctly set up according to the provided instructions. That said, I understand that you were not sure if this was the case so I left the dinner to help make sure everything was right for you.
Honestly… what was disappointing was the way you threatened to leave a negative review, despite our best efforts to go above and beyond for you. Looking into your review history, I noticed that this is the eighth one star review you have left out of the nine apps you’ve reviewed. We welcome constructive criticism and are always looking for ways to improve our app. However, we also believe in fairness and this did not feel fair.
All of this said, we are still always here to help you. From our records all of the emails were sent from our app to Klaviyo. As mentioned in chat, we were not able to see your Klaviyo interface due to not having the permissions. If you still would like us to look into it we are here.
We have also refunded all of your payments to us. We are in this to make money but first by making customers happy. Since you are not happy we thought this was the least we could do.
I hope you have a great rest of your day.
This app is working well for our website. Giving our customers easy and hassle-free options for getting a gift card and being able to add notes / email it to the person they are gifting is also a great feature.
The customer service is also helpful and responsive.
Thank you so much!
Simple and good app. Great service when needed and developer who wants to listen customer ideas! I can recommend!
Thank you so much for the review. Your recommendations for the app were great and are being implemented as we speak!
Easy to use app with great support! If you're looking for a Gift Card solution that allows you to enter recipient info (right from the product page!) as well as other customizations, this one is great. Henry is quick to respond to questions and you can tell he really cares about his clients and making sure you have everything you need. Highly recommend!
Thank you so much for the kind review and trust me, you're going to love some of the customizations and features we have coming soon :)
Easy to setup & simple to use. Top tier support and functionality! They want more words but that's all I have to say!
Thank you so much! I was happy to develop a new feature for you that will help many other merchants :)
I really do like the app! It creates customizable gift cards and is really easy to handle. The setup-process is clear and the resulting products can nicely being organized in Shopify. Also to mention, that Henry's support from iziGift is brilliant - friendly and quick responses. That enjoys it even more to work with the app!
Thanks for the nice comment. We prioritize our support and try to make our app as easy to use as possible. Great to know we are hitting those goals.
The app is working exactly as we wanted it too! The developer adapted the app to meet our exact needs. The customer support was amazing, and now the app is exactly what we hoped for. We have had many e-gift card sales in just the first few weeks of use! Would highly recommend.
Great to hear. Happy we were able to help you. Thanks for being a loyal customer!
This is a Great app and easy to use. the support from Henry and team is world class, keep up the good work :)
Thank you so much. Great to have you as a customer. Happy you are happy!
We're so happy we found this app! We've been using it for a few weeks now and it has proven to be a simple and elegant gift card solution. Creating nice looking gift cards is easy and everything works just how it should. When we had a couple questions during the setup process, Henry was very quick to respond with helpful information. I would definitely recommend this app to anyone who doesn't need anything fancy but needs gift cards that work with no trouble and no fuss!
Thank you so much for the nice comments. We truly appreciate having you as user.
We had an excellent experience with the app and with Henry; he was very quick with his answers and provided valuable suggestions for our store.
The app seems to be constantly updated, we've had it for less than a week, and there are two new features already.
Very sensible pricing as well.
I can only recommend :)
Thank you so much for the kind words. More to come as well 😁
