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Great support, very responsive and friendly! Needed a custom installation for a single product, it was done quickly and without any issues or impacts on other systems.
I needed to add email order form to certain products and I couldn't find right app. This was closest app I could find and still needed to modify some features. I reached out support and I got instant reply and rest was nothing but awesome! What an amazing support! Ilia was very helpful! Mission accomplished! Thank you again Ilia!
Simple App, makes the ordering process easy and simple as it states, perfect for people who run COD shopify stores, Thanks for Tetiana and Ilia Oleinik for such a great customer support, they fixed a small problem i had on time.
I used this app to help me add a form to fill out on each order for delivery and card messages. The form loads on all items on the website but after I emailed customer service they quickly were able to help me add the form to only certain items. Very fast turn around and great experience
This app works great, I needed to add a specific feature, I tried contacting their customer service and I got a quick response from them, their service was great! They quickly got me the feature I needed. I really appreciate their help in solving my problem and I strongly recommend their apps!
One of the great support I have ever seen on Shopify. Needed some html customization and other details and they have done everything in less than 1 day. App itself works great, does exactly the same as it's in description. Highly recommended!
这个app我使用，发现不符合我的要求，我把它卸载了，然后，第二个月竟然把钱扣掉了，没有使用超过7天，然后不知道怎么关闭，现在还是一直在扣钱，真的是垃圾app，我要投诉，我都卸载了，为什么要扣我的钱呢。
Hi there,
I'm not sure you received the email we sent you, but I'd like to clarify that issue. Our app has 7 day free trial period, you had it installed for 8 days. I.e. you removed the app after the end of trial, that's why you've been charged. We're using Shopify Payments in our app, it means that we technically can't charge you after the app removal, as Shopify cancels the subscription automatically once the app is removed from the Store.
You were charged later, as Shopify adds app fees to your general Shopify invoice, so there might be significant delay between app subscription date, and actual charge. You can find more details here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Taking in account the app was removed just one day after the trial period ended, we've moved forward and issued you full refund, you should get it shortly.
If you have any questions, please feel free to contact our support team directly by email support@nexusmedia-ua.com, we're always around to assist.
Best,
EasyOrder team
Great app ONLY IF IT WORKS! The checkout popup is stuck for a week now on IOS , and their development team is taking forever to solve the problem. Their support is responsive but i think their dev team does not exist. They keep saying dev team is investigating. How long does it take to investigate such an CLEAR issue.
Hi there,
Thank you for your review, and I'm really sorry our app have not work well with your theme. As we already explained in our email, that's conflict with your theme JS code, not the bug in the app itself. Your theme contains some script that is blocking scroll inside the blocks on mobile devices, and that affects our popup window also. Unfortunately our dev team was unable to override that code for our popup only and not affect other elements of the website.
But investigations and tests really took some time on our end. You could check our app demo here from your iPhone and you'll see that scroll is working on mobile devices on other Shopify themes: https://social-sign-in.myshopify.com/products/easyorder-1.
Best,
EasyOrder team
Be careful, this app leaves residual codes when you remove it from your store. spent hours trying to get my buttons back !
Hi there,
Thank you for your review and we're really sorry about all the troubles caused. You could disable the app in the Installation section before removal to make sure app will clean up all its code from your theme. We're now working on the new version of the app that won't change the theme at all, and it will be released shortly.
Our support team already reached you, we've sent the instructions what exactly you'll need to remove. If you need any help just drop us a line and our support team will take care of this.
Once again, we're really sorry about that issue and please free to contact our support team if you still need any help with our app code removal, you could reach us by email support@nexusmedia-ua.com.
Best,
EasyOrder team
I'm using this app for a store meant for internal employees. With this in mind, payment info doesn't need collecting, but there's no way to avoid that step in Shopify's checkout flow without adding an app. This is an excellent workaround when you're simply needing to collect addresses, sizes, etc. The user adds an item to the cart, goes through checkout via easy order, and the order is saved as a draft. You can then export the orders to whoever is in charge of fulfillment. Lastly, the support for this app is awesome. $10 is a very fair deal.