Easyship ‑ All in One Shipping

good customer service

Daphne was most helpful in correcting a back end glitch that prevented a label from being printed.

I've used Easyship (and their affiliated warehouse for inventory management and fulfilment) for a few years now and overall, it's a good combination as a small business owner. They drastically reduce the time spent on fulfilment so that I can focus on other parts of the business.

While they offer favourable rates on most couriers due to their volume, if you're often using your local postal services, this will cost quite a bit more than doing it yourself because they don't offer discounts, and Easyship's margins will add to that cost. But for the time saved, plus the ability to offer my customers 3 shipping options each time (cheapest, fastest and best value), it's a no-brainer for me to continue using this service.

There have been hiccups along the way but most of the time (as I'd expect from all companies who offer global shipping), their support is quick and efficient.

Easyship has been a reliable and dedicated partner in our fulfillment operation.

excelent.

Terrible and scandalous. They will charge you far more than quoted, bring you some charges from weeks ago, topping up the charges you already paid. They will charge your card without telling you.
Watch out for hundreds of pounds charges put on your card.

Always blaming the couriers for their additional charges due to weight checks etc.

The app works fine but their practices are scandalous.

EDIT: Easyship did get in contact with me and refunded the overcharges that were assessed over the prior month for me to my satisfaction. We have not seen more UPS multi-package overcharges so they may have corrected the problem with USP. We have also been trying to avoid using UPS for multi-package when possible because of this but we will give it a try again in the future. I am leaving my initial review for the time being so people see the whole picture. The only way that the problem received attention to resolve the issue was with the review below. Hopefully they will act faster with application problems faster in the future.

ORIGINAL REVIEW: This APP was working pretty well for well over a year and then started sending us UPS overcharges weekly for multi package shipments. Some times more than double what the APP had quoted us. This caused us to lose money on a number of orders and when we contacted Easyship they insisted that it was not their responsibility and requested detailed pictures of packages that had left our building weeks before in oder to file a claim. They then wanted us to recreate the packages and send them pictures wasting time and materials on our end. They say that it is up to the courier to have the final say. Even when they can check the system and see that we had shipped two packages and printed two labels they allow UPS to come back and bill for four packages. There is a serious communication issue between this platform and the UPS API and when pressing the chat agent to speak with someone in management my request fell on deaf ears. I am sure that I can not be the only customer having this issue so I would assume that Easyship has no real interest in resolving the problem and is simply going to rely on the fine print in their agreement so point the finger at UPS and continue to allow them to bill in excess of the services rendered. In all honesty you should keep shopping for a shipping APP and skip this one entirely. They have somehow managed to not allow Google reviews of their company. That alone tells you something.

Excellent customer service and great shipping solutions.

The platform is so easy to use offering great quotes that help us keep shipping costs under control.

The customer service team is highly professional, always prompt and incredibly supportive. They always do their best to find solutions whenever we encounter difficulties, making us feel genuinly valued as customers.

If you are looking for a platform with excellent support and competitive rates for international deliveries, I recommend Easyship

The support team is always here to provide efficient and resourceful assistance.

My honest opinion. I used this app at first because it seems easier and more reliable. it was working fine with a few issues here and there. when you ship hazardous items it doesn't mention it on the label at all so you can have problems without realizing(Its my first time so I had no idea), and when you ship international using certain carriers it doesn't give you the full list of the things you need or that are okay. for example it doesn't tell you that FedEx needs you to buy their boxes only, that they will use the wrong label size and weight you had for your previous box and put it on the new one. result is you pay insane custom fees for the wrong label when you didn't do anything wrong :) beware. the support was decent. sometimes you get someone useful sometimes not. most of the time I sent emails and didn't get answers back. the only time they worked hard was to tell me to change my review if they fixed the issue which is why I'm writing this.
Lauretta. S.Vaas helped me with my FedEx issue and refund therefore I'm giving this review 4 stars just because of her. for the general experience i would give 2 stars at best.