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Responsive and efficient customer service!
Hi,
Thank you for the great feedback! We appreciate it!
If you need further help or have any questions, please get in touch with our 24/7 support team. We are always here to assist.
Best regards,
The NexusMedia team.
Horrible APP... I want to cancel and they make it so difficult!!!!
Hi there,
Thanks for your feedback. We're sorry to hear that you had a frustrating experience with EasyVideo.
Canceling your subscription is simple. Since we use Shopify Payments for billing, your subscription is automatically canceled when you uninstall the app—no extra steps are needed.
We also noticed that you contacted our support team with this question, and we responded within 10 minutes. If you didn't receive our reply, the email might get lost or end up in spam. We're happy to assist you anytime—our support team is available 24/7, so please don't hesitate to reach out again.
We're always working to improve EasyVideo, and if you ever decide to give it another try, we'd love to help with setup or any questions you may have.
Best regards,
The NexusMedia Team
This is a great app. I'm a little shocked that this isn't a default in Shopify. I recommend creating images that look like videos, that way the customer isn't confused. Den has given excellent service.
I've been using Easy Video for a couple of years.
It is highly valuable for my shop, as it allows me to better showcase the details of my works.
Also, the supporting team is incredible: an issue at my end occurred, and they stood days helping me fining a solution.
Love!
great experience, and prompt support. An issue arose in my store with the EasyVideo app, and they responded within two hours of my writing in .
I used this app so i could add videos along with the images under the main product image. It is very neat and easily found. The Easy team were a great help when a little adjusting was required to the script of my theme. Delighted with the outcome and highly recommend the app and the support team.
Great app, the videos look great on both mobile and desktop. And, they have fast/efficient customer service. We had to do a little adjusting to get it looking right due to our theme/css and Den took care of it and had it looking great within the first day. All around great experience.
Support was prompt when we had an issue with it showing up on mobile. Now it works like a charm! So far so good!
I was looking for an easy solution to add videos to my products, and this is it! My website theme was custom built, so the install was a bit tricky but the development team at EasyVideo were quick to help and had the app up and running in no time. Highly recommend this to anyone looking to add video to their site.
App works great and is easy to use. I needed it to upload videos to my product images. I used a little help from support to get it started and they were quick to help and got it working within a few hours of downloading the app. I recommend this app!