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I am updating my rating to 4-star from 2. Here is why:
Previously I was unhappy about the experience I got from this app and made my review 2-star. However I didn't quit using it since its features were quite well. After then the executives and customer support team had contacted with me and supported me to create my own landing pages with ease.
Anytime I face with an issue (and it is couple of times per day) they helped me, solved my issue and showed how to do it later. They were quite positive and helpful. The technical features are already good, but one should know the limitations. Thus I created couple of pages, tested and published them.
I highly recommend using this app. And now, why it isn't 5-star? Well, I need more time to rate it again. 5-star means perfect, and I really need to know if it is so.
--- my old rating was 2-star --
Quite a challenging experience for me.
1. The templates are impressive.
2. User-friendly interface with full control over details.
3. Caution! The undo feature is disabled once you save, costing me two hours of work.
4. All visuals are copyrighted, which I learned the hard way. Using your own images significantly delays publishing.
5. Some images are labeled "preview only," which actually applies to all images, even background gradients. Essentially, you're working with a blank canvas.
6. The preview looks great, but issues arise only after publishing. Don't trust it.
7. Customer service is hit or miss, and not particularly eager to resolve issues.
I'd honestly rate it a 1, but given that many 5 and 1-star reviews seem fake, I'm giving it a 2 for authenticity.
Hi there,
This is Rainy, Customer Success Manager at EComposer.
Thank you for your insightful feedback & I am truly sorry for your experience.
I would love to clarify some points as follows:
3. The undo/redo is disabled after you publish your page to optimize the editor efficiency and speed. We design the Revision history function so you can just go there and revert your old version if you want. So it is the alternative for undo/redo.
4 + 5 + 6. All of these issues are related to images in our templates that are not able to be used in your live site. We've updated this, which allows you to use almost images from prebuilt templates except related product images, which you normally need to change to yours.
7. Customer support is delaying a bit at the time you reached out. We're aware of this issue and is putting more people at that shift to make sure users no need to wait.
I am really sorry for your past experience and thank you again for staying with us.
I hope you will have better experience from now.
Best regards,
Rainy
I use this app to make a customization on my blog page only, and it did the job, the whole process is free, I have not pay any, and the customer service are incredible good, he help me out with the page alot!!! Massive thanks!
Jade was super helpful and helped me fix the problem I was having quickly and effectively, thanks so much
Great app. Very nice support.
With EComposer, there are no limits to creating great websites. eComposer's features are great for developers Excellent
All is really good for designing and creating pages. Also Support is also helpful. David helps me to resolve the issues and answers my questions. Thanks to him.
Thank you very much for your review. It means a lot to us. Hope EComposer can bring more customers for you. Feel free to reach out support any time.
Have a great day! :)
Overall the app and support team are great. As with any landing page builder there are quirks to using it. There is definitely a learning curve for figuring out where all of the settings are located. But compared to others I have used, it works more reliably overall.
There are still some annoyances, such as it being impossible to select certain elements by clicking inside of them due to their menu overlapping with the menu of other elements instead of displaying the element menu of the one I clicked. The workaround is to use the navigator view to find the element and select it to edit from that view. Not a huge deal and not atypical of drag and drop editors, but annoying nevertheless.
The more frustrating thing I ran into was being told that my landing page exceeded Shopify's built-in template limit AFTER building it and going to publish it, without any indication as to which components were making the landing page too large. I asked support and they suggested removing svgs. I did this and then I was able to publish the landing page. Great that the problem was solved in this case, but it was still quite frustrating having no idea what was making the page too large, and I jumped through many hoops ahead of support's suggestion such as deleting multiple sections and it still wasn't working. And I suspect I will run into this issue again in the future and they need to somehow show you which sections generate the most code to avoid this problem in the first place. Maybe they could show you a running estimate of how large the template file will be as you are building it or something along those lines.
I like the individual control over desktop, tablet, and mobile views, including showing and hiding individual elements or changing the specific padding or margins, animations, etc. for each version of the site.
Support is for the most part pretty responsive and goes out of their way to make the changes requested or show screen recordings describing what I need to do. This level of support is not typical and is much appreciated. However I did run into one issue where they assured me that the theme helper could not have affected the rest of my theme when it provably did. So be careful when you first enable the app and the accompanying theme helper. It broke our product pages on mobile. However, their team was willing to help debug this once I showed them it was in fact an issue. I was able to resolve it before they could though in this case.
All these caveats aside, the templates and elements look and work great, and they load fast. Support is responsive and helpful (Jennie is the best!). And the price is more reasonable than the competitors.
Jade helped out quickly to set up the homepage, the customer service is top-notch!
Perfect to have a perfect page
I had the pleasure to talk and get support from Jennie, she was very helpful and very quick in response. my first impression is a 10 out of 10
Glad to hear that our support agent can assist you on time. Hope you experience EComposer more and give your further feedback. Have a nice day!