CWILL Back in Stock Notify Me!
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UPDATE: I have had the issue rectified with a new notification rule 'toggle' feature. I appreciate that, thank you for your prompt response.
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Recent update has killed the simplicity this app had - the app now forces email notifications to customers, which I can't seem to be able to turn off. For us, the idea was to track what customers are requesting to help with demand forecasting, then segment these customers within shopify's ecosystem and carry out email marketing from there using our existing brand templates. I don't want another email marketing tool outside shopify's native app
Dear Stella Charge,
I’m Joey, the customer manager from the Back in Stock team. I wanted to personally follow up after reading your feedback.
I completely understand what you were trying to achieve with our app — using Back in Stock to track customer demand and support your forecasting, while keeping customer segmentation and email marketing within Shopify using your existing brand templates.
I’m very sorry that our recent update disrupted that workflow and caused unnecessary inconvenience for you. This was something we didn’t consider carefully enough when updating the feature, especially for merchants like you who rely on the app primarily for demand tracking rather than email marketing.
I’ve already reached out to our development team and asked them to address this urgently. We’ve also restored your previous settings so that your setup can work as it did before the update.
If you notice anything that still doesn’t look right, or if there’s anything else about the workflow that we can improve, please feel free to reply me here or contact me directly at [joey.wen@cwill.com]. I’ll be happy to follow up with our team personally.
Again, I’m sorry for the disruption, and thank you for taking the time to share such clear feedback with us. Please do kindly let me know if it works for you now, it's very important to me, thank you so much again❤️
Best,
Joey
Customer Manager
Back in Stock Team
Une app qui fait le job, simple à utiliser et à mettre en oeuvre avec une hotline réactive. Je recommande.
Foram impecáveis.
Resolveram a minha questão em 2 ou 3 minutos.
Agradecemos sua avaliação maravilhosa! Ficamos muito felizes em saber que você teve uma ótima experiência. Esperamos atendê-lo(a) novamente!
This is a useful app that has improved and made good changes over time, support is great and they respond pretty quickly. They also enabled one of the features for free.
Thank you for the lovely review! It’s always a pleasure to hear from our customers. We’re here for you anytime!
super schneller und freundlicher Support. Sehr zu empfehlen
Wir freuen uns sehr über Ihr Feedback! Vielen Dank für Ihre Bewertung; sie motiviert unser Team, weiterhin den besten Service zu bieten.
Great service!
Je suis satisfaite de cette application. Elle est facile d'utilisation et fait le job.
Nous vous remercions sincèrement pour vos commentaires ! Votre avis nous encourage à continuer de vous offrir le meilleur service possible.
very good support
Thank you for the lovely review! We’re here for you anytime!
Very useful app for customers and retailers alike - it's one of those things that just works. I would like there to be a few more options when it comes to customising the email. The support team are particularly helpful and responsive.
Thanks for leaving a review! We value your opinion and are glad to know you enjoyed your experience with us.
super good experience and super customer service! Pia helped us to solve an issue rapidly!
