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I find this app fairly user friendly! It is easy to segment lists and I love the test feature. I recommend it to anyone looking to use a SMS platform for their business.
Have been with Emotive for 2 years now, really like their hands of support approach. Also, the ability to use a normal phone number vs. short code is huge for a personal touch to the brand. Overall really solid experience!
Elevate your SMS marketing with Emotive! Emotive has revolutionized the way we interact with our customers. We've seen a great ROI and it's been an crucial part of our marketing strategy.
You guys have really created an excellent product and have a great support team. Easy to use and very intuitive.
PREDITORY CONTRACT, DO NOT USE. This app does work well but if you are not aware of their exact contract terms you are screwed. They give no notice of contract auto renews and then offer not solutions on breaking it early. We are obligated to buy out the full contract or keep using this stupid and expensive service.
When they schedule you for monthly "meetings" all they do is try to sell you on the other platforms they have and try to sell you on sending 2 messages a week, to make them more $.
DO NOT USE, I repeat, DO NOT USE
Emotive is not truthful about its attribution. They do not offer the support to be helpful and strategic. The app does not work on mobile devices. Support is limited in solving problems. It is impossible to get out of a contract where Emotive does not deliver what is promised.
Hi, Max Sweets. We're sorry to hear about your frustrations with our service. We understand your concerns about attribution, support, and contract terms. We appreciate this feedback and will use it to make necessary improvements. Thanks for taking the time to share your experience with us.
Great customer support and customization. Their team helps with creative and copy, which is extremely helpful for lean teams. They are very accessible as well.
Hi, Trina! Thanks for the great feedback! 😊 We're so happy that our customer support and customization meet your needs. It's wonderful to know our help with creative and copy is beneficial for lean teams. We're always here for you.
Great app for our health & wellness ecommerce brand. Outstanding support from within Emotive when you are working with a lean team on scheduling and copywriting. Very transparent and easy-to-use. I recommend!
We've been using Emotive for almost 2 years now and we couldn't be happier with the decision. They have an amazing Customer Success team and tech support. More than anything else, the SMS solutions perfectly compliment our overall marketing strategy. We highly recommend Emotive to anyone looking to have great success in SMS marketing.
Emotive is an excellent SMS partner. They provide consistent, excellent support, resources, content ideas, copywriting, GIFs, and more. Our CSM reaches out very regularly, makes himself available to us, and goes above and beyond. Our experience with Emotive is night and day compared to our old provider, Opt It. The cost and terms are more than reasonable. I highly recommend this company!
Thanks for the fantastic feedback. We're thrilled to hear that you've had such a positive experience with Emotive and that our team has provided excellent support and resources. It's great to know that our CSM has been so available and helpful. We appreciate your high recommendation and are glad to be your SMS partner. 😊