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Very poor experience. Was told this would increase ROAS and target correct audiences when in fact it was worse than our own campaign just using advantage plus on meta ads. Do not waste your money. Company based in Turkey. Very keen to get you on board but then say it takes months to see results. Avoid and don’t make the same mistake we did. Completely misled by the product and didn’t do anything it said it would.
Upon further inspection, we can clarify that your ad spending did not meet the recommended amount of 2000 USD per month as it can be transparently seen in our pricing plan. Therefore, the low budget can drastically cause the low ROAS due to high CPM in certain regions.
While we appreciate your feedback, we do not condone any racist and prejudiced view based on our location.
I have already stop your service few month ago, but your company still charge me US$400 every month , I want to complaint and please refund.
Your uninstallation date is 11th January not a few months ago and we have also confirmed with Shopify support that your installation was present during this period. Please note that as per Shopify's policies, subscription payments are processed directly by Shopify for the subscribed months.
If you believe there has been an oversight, we recommend reaching out to Shopify's billing support for further clarification.
Terrible results, the campaign they setup shoved 30% of the budget into LLA that did nothing while prospecting failed to deliver anything better than 1.5X and their remarketing failed utterly with 0.
Overall we lost hundreds of dollars with this App and their customer service is poor, never replying to any of our messages. You are better off using advnatage+ than wasting money on this app. Not seen even a second of profitability, very disapointing given the claims they make.
Additionally they have tried to resolve this by telling me I can have a refund if i remove this review which is a terrible way to do customer service and given that i had setup a meeting with Lara to resolve my complaint about their terrible customer service and poor performance shows they don't communicate with each other.
I would have removed or updated this review should the meeting with Lara have actually resulted in a solution... instead im back here telling you all that they are a bit rubbish and you might be better of trying somewhere else. They have failed at everything so far. From results to customer care to communication. Don't waste your time!
It’s important to clarify that the campaign ran for only a few days within the 14-day onboarding period, which primarily focuses on setup and initial testing. Upon further inspection, we can clarify that your ad spending was 10% of what we recommended amount as it can be transparently seen in our pricing plan. Therefore, the low budget can drastically cause low ROAS due to high CPM in certain regions.
Given the short timeframe and the relatively small budget allocated (unlike the hundreds of dollars you mentioned), achieving substantial results may not always be realistic, especially in performance-driven marketing strategies that typically require longer optimization cycles. We believe, given enough time and a proper amount of budget the scenario could have been substantially different.
it waste my $422, just get an order, their work is very slowly and useless for me .
It's important to note that the full $442 was not solely allocated to AI Ads, but rather a smaller portion was spent on actual campaign efforts. Given the budget constraints, it may not have been possible to achieve the desired outcomes within such a short time frame and with such a small budget.
Additionally, achieving sustainable and noticeable results typically requires an investment of at least $1,000–$2,000 to allow for proper optimization and reach just on the meta ads ecosystem.
Multiple emails to them without a reply. No audience ever created.
We apologize for the inconvenience you've experienced. It appears that our communication may have missed your inbox, and we regret any oversight. We've sent several emails containing helpful guides and PDFs to assist you in creating your audience. Please check your spam or trash folder, as these valuable resources might be there. We're committed to ensuring you receive the support you need, so feel free to reach out to our support team. We appreciate your patience and understanding.
Got direct call from a +1 number 3times in 2minutes, you cant delete your account.
Very unprofessional !
Our team was trying to connect with you promptly to assist with your concerns as quickly as possible and for that We sincerely apologize—our goal is always to provide efficient support.