Erply POS Integration

Great system but integration support is not good. Quite frequently there is a synchronization problem. When you load new inventory in the backend it does not always synchronise with the shopify store and require you to log a support ticket which take 2-3 day solve. Recently had a problem and the ticket has been open fro 2 weeks without resolution.

inventory is not synced!!

this is so unacceptable, since all orders can't be fulfilled and this makes us look really bad and our customers are very disapointed.

The connector is pretty straight forward and it would be ok if it worked. It has several issues with syncing products. Orders come through but products are another story. The connector they uses a single connection to shopify for all of their users so they take a significant time to sync if they sync at all. Support is also an issue as they don't invest the time to fix the issues in a timely manner. Simple issues take several days. Major issues so far have taken 3 weeks and counting.

A low-quality service, complicated system. Don't waste your valuable time on it. I wouldn't recommend Erply to anyone.