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It is a very good app. Easy to use and very wasy to install. Nice layout and adjustable. Would recommend it
Ottima app facile da usare e molto utile. Funziona perfettamente e si possono selezionare sia le categrie che i prodotti
Very professional customer service team, easy to reach out to. The response time was very quick and the resolution was achieved.
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I'm sorry, I don't understand your review. Could you please provide more context or clarify your feedback? We appreciate your input and want to ensure we address any concerns you may have. Thank you.
-Joewelyn🌹
What an amazing team! I had a little issue, they fixed it and did some extra work for me. Thank you very much! And prices are supper affordable!
Hi there,
Thank you for your approval. We are trying our best to offer better service. If there is anything else we can help with, just feel free to contact us.
Thanks again for your support. Have a nice day~
Regards
Ruby
Endless problems with this app. The dates are totally incorrect (even though set up correctly), some products with the same ETA date configuration show differently or the ETA dates are missing entirely. Support responds once and then not again.
Hello there,
We always care about your experience of using the app. Also, we understand that it is unhappy to have troubles when trying it on your store.
So one of our supports keep trying to reach you to help you set it up. Haven' t hear from you yet. Kindly check the email and and tell us the details. Then we can try our best to help you.
Regards,
Zeusir
We installed this app and it didn't work on every product. Although we chose the correct plan, the Estimated Delivery Date would not show up. We contacted the developers but his responses were not very helpful. Other than that, the developer rewrote our shop-code and it then showed the word "test" under every single article and we were not able to delete it. After contacting the developer again and asking him if he had implemented the word test in the code, he stated multiple times that it was not him. We proceeded to contact Shopify+ and they showed us that it was indeed the developer from this app who inserted this mistake in our website.
We do not recommend this app at all. The customer service is miserable and cannot be trusted. Also the app does not work how it is supposed to do.
We apologize for the inconvenience you experienced with our app. We take feedback seriously and are sorry to hear that you had issues with our app and customer service. We are constantly working to improve our app and will take your feedback into consideration. Regarding the issue with the word "test" appearing on your website, we apologize for any confusion and want to assure you that we did not intentionally insert that into your code. We will work with you to resolve this issue as quickly as possible. Again, we apologize for the inconvenience and appreciate your feedback.
- Joewelyn
App works great, customer service is amazing at getting it to work perfectly with how we needed it on our store.
Hi Fishly,
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!
Best Regards,
ETA Support
Mariadel was incredibly helpful and thorough. Stayed with me the entire time until my issue was resolved.
I have been testing this app for the last few days. It does look as though the functionality is well thought through and should do what we need - unfortunately it has a significant bug and the support experience has been very poor. Settings are controlled at the product and collection level. For me, my collections were synced at installation time - but when I add new ones (which is a very likely need to group products for delivery date control), these are not re-synced from Shopify to the database that EDD uses - so you can't use them to control the delivery dates. There is a 'slow update? / Sync button' that appears to offer a refresh - so it looks to be a known problem area - but this does not work (for me at least). I am unsure how well the support are versed in the product - I have had a very hard time getting this problem understood and it's wasted a lot of time for me. I do expect more from a product sold from the Shopify app store so have asked for a refund and will be looking elsewhere. It's a shame - as I say, the product looks well thought out, but it is unusable for me in its current state and there doesn't appear to be a way to get that resolved.