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the app was everything i was looking for: unfortunately, i had problems when someone add something to the chart and then buys it on the next da: the estimated delivery date does NOT update to thepurchase date but it remains the same of when i added to chart. i tried to contact the assistance several times, but got no answer! I'm going to delete it
Thank you for sharing your experience, and we're truly sorry for the inconvenience caused.
We understand how frustrating it must have been to see the estimated delivery date not update after purchase. This behavior is currently how the app is designed—the ETA shown in the cart remains based on when the item was added, not when the order is completed. We recommend removing and re-adding the product to refresh the ETA, and we understand this isn't ideal. Improving this feature is already part of our development plans.
Regarding your attempts to reach support, we’ve checked our records and unfortunately couldn’t find any message from your end. We're really sorry if something went wrong on our side and you felt unheard.
Your feedback is very important to us, and we’re grateful you took the time to share it. We’d love the chance to make this right and earn back your trust.
– Nova
EDder Support Team
Updating my review. The app is super glitchy, and every time we add new products they either don't sync or take too long. Every time we contact the support staff, they have to reach out to a specialist which takes another day or so. Trying to find another app.
Thank you for your honest feedback. We apologize for the inconvenience you have experienced with our app. We understand your frustration with the syncing issues and the delay in resolving them. Our team is working hard to resolve these issues as quickly as possible. We value your business and hope you will consider giving us another chance in the future. If you have any further concerns, please don't hesitate to contact us. 🙏😔
- Joewelyn🌹
This App has potential but we had quite a few problems initially, which really frustrated us. However they did rectify those issues eventually, which was great! However the delivery information suddenly stopped showing on our site for no apparent reason. We sent many emails (over the period of one week) to highlight the problem but there has been no response to date. This is appalling customer service and we are VERY disappointed. This wasted our precious time and caused problems for our business, so we just deleted the App. and found a new one!!
Hi there,
Thank you for bringing this to our attention, customer feedback matters the most to us and we’re sorry for the missing and your bad experience.
We rechecked the ticket and found that some were sent to a wrong box. And the custom code configuration for the theme will be recovered by the Shopify limit. You can restart it with a simple step. Sorry we didn't inform this.
Thanks once again for the feedback, and I hope you'll consider trying the app again. Of course if you'd like assistance please don't hesitate to contact support directly :)
Regard,
Zeusir