Etsy Integration ‑ DPL

Update to below review - support team reached out via phone and provided a tailored fix to issue. I was very impressed. It looks like the issue is being resolved, which is a win for me, but also a big win for the app’s usefulness for everyone else

The app is unintuitive, and the customer support has a poor grasp of the English language, so communication is extremely difficult. the process of adding, syncing and managing products is not at all straightforward. They claim they cannot sync order shipping info any longer to Shopify, yet other Etsy integrations are doing it. So I'm left with all my imported orders failing to sync shipping and stock levels (what's the point of the app at this point?). They are telling me to pay for 3rd party shipping software to import and ship my orders because they cannot get them into Shopify themselves.

Tried integrating Etsy with my Shopify store and gave up miserably until I found this app which makes it a breeze. A few weeks in, as Etsy orders started picking up, I had a few questions and Hem from Support was able to guide me promptly. Very satisfied user here.

I had problems configuring this app with our Shopify store. I was contacted by the Etsy Integration Team - they set up a call with me (at no cost) and within 20 minutes, I was up and running. Everything between our Shopify store and our Etsy Shop was synced perfectly.

Surya S was the person that helped me. He did an AWESOME JOB.

Thank you Surya ! ! ! ! ! ! ! !

Firstly, I don't write reviews unless my expectations have been exceeded, and this app and customer service have BOTH exceeded my expectations!

THE APP

The app has clearly had a lot of tuning done to it to make it a smooth operator. In this case, 'set it and forget it' is a true slogan that actually works! Once you spend a little time going through the tabs and understanding what your preferences are, it is a simple app to understand and not a fragmented, frustrating learning curve many apps put you through. I would go as far as to say, it's a refreshing and enjoyable experience to have had.

CUSTOMER SERVICE

I had the help and assistance of the most patient and polite man called RONEX. He is more than worthy of a special mention as he tackled my onslaught of questions and talking. Calmly and patiently, Ronex walked me through every tab to see if I had all my settings correct according to what I wanted, but also according to the requirements of the app to work as smoothly as it does and sync correctly with my Etsy shop. All things are working like a dream, so thank you to you Ronex.

My 5 star experience is not everybody's experience, and won't be everybody's experience, but we all have to deal with apps for just about every facet of building and running a business nowadays. I can honestly say, this app is well put together, the developers and customer service department know what you're trying to achieve and help you without the frustration and hard work.

Very well done DPL, keep up the excellent work!!

App works well and once you get the hang of it, it functions exactly as required. The support is fantastic and has helped me several times. Their help menus could be better written for some of the harder to use features to save their support team questions that should be answered within the app. I would recommend it.

This app was easy to get set up, so easy that I almost didn't meet with my Shopify Integration Team Member. I am glad I did. I have complete confidence now and I cannot wait to get my Store up and running! Convenient times to meet with someone and and friendly support! I have used other apps, this one is the best! I love the ease and customer support is awesome! I would recommend this app to everyone I know selling on Shopify that wants to integrate with Etsy.

*** IF YOU HAVE MORE THAN ONE LOCATION on your shopify-- but only ship online orders from a specific location, you do not want this APP. For example, we have a warehouse and a brick and mortar store. This app publishes the inventory to both on etsy, allowing etsy customers to buy stuff we have in store but not at the warehouse. Which caused a complete mess for us during the holidays. We kept the app for a few months b/c we thought they would get that fixed after we voiced our concerns, but it hasn't happened yet, so we are switching apps.

This app is such a life saver! It has simplified my business so much and gives me back time so I can actually grow my business. The customer service is perfection. You get proactive help and also instant help when you need it.

This is a necessity to keep the inventory synced up between two stores. Initial training was personalized and shown directly on my computer screen. The presenter was very patient with me trying to navigate my way through a new program. It has so many features that were shown to me that I am on information overload. I think I definitely chose the right program for my two stores.

My customer support is Hem. The DPL software appears seamless. Hem helped me through the setup procedure as I was held up on deciding how to set my shipping as it's international. Hem was very professional and knowledgeable about the process and made it an easy integration. Thank you for your support.