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The CS tech was patient and pleasant. Surya was extremely helpful. I am not impressed with the new upgrade. I found the upgrade presented multiple changing
Excellent App. I had a few problems getting up and running but the live chat support was excellent. Solved my issues immediately and assisted me with getting my ETSY feeds set up. Have upgraded to the premium version and everything running smoothly.
MESSED UP MY INVENTORY MULTIPLE TIMES WITH 0 SUPPORT EXCEPT "SORRY FOR THE THAT" REMOVED LITERALLY MILLIONS OF ITEMS FROM STOCK AND THEN CLAIMED "FIXED" IT DID IT AGAIN, COSTING US DOZENS OF HOURS OF TIME AND LOST SALES.
We're sorry to read that your inventory is mismatching. We investigated your particular case, found a mismatch in product attributes between the two platforms which has been taken care of.
Hopefully you will re-consider our app in the future since we can help you with that.
I had some problem but I got quickly return . Userfriendly app.
Thank you for your help and quickly return
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!
This app was an absolute nightmare! Instead of processing each order so they can be sent to the drop shipper, every order was marked as complete.
If frustration were my only problem with using this software, I’d be ok. But to ruin my Christmas sales, my reputation with Etsy and cost me so much money, this is pathetic.
I did not set time aside during the holidays to babysit and supposed 'automated' system that I was paying for.
Then when I contacted support, they gave me some ridiculously time consuming instructions, which were very confusing. A reputable company would have fixed not only the issue, but also push thru the orders so they could be properly processed. If it were my company, I would have also offered free service for at least a year or tried somehow to find a way to make up for my client's major loss. 5-10 years of free service wouldn't have even made up for my loss.
Never again
Cooch
Hello Skrew,
In March we receive a review which is supposed happen during Christmas? Is this a geniune review?
Our support team has reached out to you and no response unfortunately.
If you’re facing difficulties in using the app our team is more then happy to look into it and make sure you’re setup.
But without response and a review which more looks like slander it’s hard to come to a proper solution.
kind regards,
Exportfeed support
I was really confused, but I did a live chat with Darpan C. We connected on Google Meet so I could share my screen, and within 2 minutes, he solved my problem. Wonderful customer service!!
Such a pathetic customer service. Asked them 5 months long for a feature. Every time they forget and start from the scratch asking what I need. This is is not worth the money. The customer service really don´t help
Sorry for the fact that our customer service rep was not able to give you a direct reply on your feature requests which obviously caused frustration.
Your feature request of not transferring the email address over from Etsy to Shopify at the time of an order is simply not possible since it's a required field to have the order accepted in Shopify.
I trust aside of not being able to fulfil the feature request your experience with our app is good and that you will re-consider this review over your whole app experience.
We are really hopeful you're willing to try our App again and we'll make sure your transfers between Shopify and Etsy will be fast and effective.
Good Service. Talked to Nihar. he gave me good instructions to sync Etsy to Shopify.
Thanks you very
Simple yet powerful app. This app has straightforward workflow for integration and support team is responsive.
Great customer support and the addon is very easy to use. Thanks to Jillian for the fast response and support.
Hi there, Thank you so much for the review. Our team is always available there whenever you need any help, and we are glad to learn that Jillian was able to help you with the setup.
You can always reach out to us whenever you have any questions or feedback for us, and we'll reply as soon as possible.