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Instructions are in poor English and app is really slow. The support doesn't understand what is happening. The app completely failed to do the basic part of it's description. It immediately got my Etsy account suspended and didn't even upload product variants and only uploaded 9 out of 35 products.
Dear Minty Peach,
Thanks for sharing your concern.
It's sad to hear that your Etsy Account got suspended but we're afraid the app has nothing to do with this. We would like to inform that the app simply helps you to send data from your Shopify to Etsy. My apologies if you didn't found the support useful but we will be always available to help you in understanding the app better.
Waiting for you to come back.
Thanks,
Team CedCommerce.
Application is misleading it doesn't have a free plan for under 10 products. You should not advertise items you do not offer!
Hi littlesammys!
We are sorry to hear about your experience with the app. We offer ten products and ten orders in the free plan. But, to avail of this plan, you need to import only ten products in the app. If you exceed the import limit of more than ten products, you will not find the free plan in the app. But we never disappoint our sellers. If they contact us, we provide them the limit of the free pricing plan.
Your valuable suggestion is significant for us. So we are also working on this and trying to provide the free plan visibility within the app. I would request you to join us back and ease your selling journey in this festive season.
Thanks,
Team CedCommerce
If i could give this app less than one star i would- only based on the lack of customer service. I installed this app- and i was unhappy with the pricing- due to only a 7 day trial being available, i did not feel comfortable paying $360 dollars up front for a years worth of an app that i did not like - nor did i feel comfortable paying $60 per month until i decide whether of not i liked the app. Being new to shopify, i wasn't sure how to go about canceling the app, so i asked the chat box the app provides. Moattar Raza answered my chat. I asked multiple times how to cancel - and i did not get an answer on how to cance without being charged for almost 15 mins - all while he harassed me asking questions about why i wanted to cancel- and tried to offer a discount of a small 10% rather than telling me how to cancel.
Overall - the customer service is not worth the headache - find a better app.
Free 7 day trial - it asked me immediately to authorize a $360 payment (before using the trial).
The trial is limited to 10 products - not made very clear.
Dear Seller,
We follow the concept of Shopify, there is always a suggestion to choose a payment plan so that you can explore the app more and upload maximum of your products, but the Etsy Integration app or our support team never forces you to pick a plan before the trial period ends.
In fact, we recommend our seller to use the trial period first rather than picking the plan. This is the policy of app that you can upload a maximum of 10 products on Etsy which is quite sufficient to test the app functionalities. Not only this, if any of our sellers want to upload more products, but he can also do the same by contacting us.
We have also tried to connect with you through call but unfortunately could not be able to connect as you were not responding.
We would love to join you back again.
Thanks,
Team CedCommerce.
I tried the 14 day trial of this app and it seemed to work out well, but I never got a respond from the support team to my questions to be able to continue with the app. we were hoping to install the paid version, but it's a pity we didn't get the customer support to set this up.
Dear Ethical Jewelry,
Thanks for sharing your concern.
Great to hear that you like the functionality of the app. We can see, you have uninstalled the app after 8 minutes of installation. Also, we didn't find any questions from your end to our support. There is no conversation history between you and our team as you stayed only for 8 minutes. We also sent you the mail at the time of app installation.
I would like to inform that we don't offer a free trial of 14 days. We think that there is some perplexity. It would be great if you can install the Etsy Marketplace Integration App again and give us another chance to serve you. Always believe in quality customer service, we always try to help our customers so we can also extend your trial according to your need.
Waiting for your comeback.
Thanks,
Team CedCommerce.
Good app. There was some syncing that caused us some trouble. But the support is always available to help me solve any issues :-)
Invaluable app if you are selling large quantities through Etsy. Nice cs team that are always there and ready to help.