EU Withdrawly

Manage EU withdrawal & cancellation requests with AI. Stay compliant and refund customers faster.

Under EU consumer law, shoppers can withdraw from an online purchase within 14 days. Handling these cancellation requests by email is slow, error-prone, and hard to document. EU Withdrawly gives customers a storefront form to submit withdrawal requests, then uses AI to classify each reason and redact personal data. Merchants review, approve or reject, and notify customers from the Shopify admin. Every action is recorded in an audit trail, so you stay compliant and resolve cases faster.

• Storefront widget where customers submit withdrawal requests in 6 EU languages
• AI sorts each request by reason and hides personal data before you review it
• Review, approve, reject and track every request from your Shopify admin
• Send automatic status emails to keep customers updated on their request
• Sync with Shopify Returns and keep a full audit trail for EU compliance