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We've been using this app for years now, no issues at all. We sell raffle tickets for charity fundraising using it and it works perfectly for that. www.ikegger.com
Update:
The team who now run Evey reached out and scheduled a call with me. The genuinely wanted to understand the challenges and want to make it right. Seems like a great team behind the scenes and look forward to the issues below being cleaned up and future enhancements. Original:
This app is plagued with errors. My most recent event I used the recurring event feature and had it oversell by 20% of the limit I set. I was really hopeful with their reserved. Here are the issues I have had over the past couple weeks:
- Orders not fullfilling
- Overselling - which they have a number of reasons for this but cannot get it fixed
- People purchasing a ticket in a recurring event and it does not force them to choose a time so they gave us money but cannot get a ticket as no time was selected. Had to refund these tickets as they purchased the day of and we couldn't confirm in time.
- Check-in app doesn't allow us to select a time in a recurring event to just check people in for that. We were suggested to check an option that only allows people to check in "during the event time" however then half of the tickets wouldn't check in and we would get error messages so we had to disable that. - Inaccurate reporting - one section says we sold x tickets, another sections says a completely different number. I know the customer service team is trying to help and I really hate to write a review like this but I have wasted at least 10-15 hours in the last week alone going back and forth with their customer support trying to get things working properly. And I look like a fool to our customers and our event partners because I cannot give accurate reporting and all the issues we are having.
Hi there - thanks for taking the time to write this, and share detail. Although it is gutting for us to hear how much trouble you had, we appreciate the time you took to write it. The issues you experienced are not in line with the support we provide (just read our other reviews, we really pride ourselves in our service and product). We will continue to work with you to ensure this doesn't happen again!
July 11 update: We've chatted with this merchant and are working super hard to help him. Also, we like him a lot as a person and want him to be our friend. :)
It's worked very well for selling tickets to scheduled classes I offer. And if I've had issues, customer response was SUPER quick. I needed a calendar view for my website, and the ability for customers to pick pre-scheduled dates/times. This does it all and it looks nice too. There are a lot of little details you don't realize you need until you start putting this together, so give yourself plenty of time to set things up and test, test, test. Once I got everything initially set-up, its been easy to to add classes to my schedule.
Thanks for taking the time to review. We love our calendar view (for anyone else reading, you can read about how to enable it here: https://help.eveyevents.com/hc/en-us/articles/4405048458637-Add-Calendar-View-to-your-Storefront )
We know that visuals are important to you (I mean, your products and site are GORG), and we are tickled that you trust us to be your ticketing partner!
Thanks for making our app look so good!
App is amazing!! Quick check in, good shopify integration and it has everything you could possibly want.
Thanks, Planthood team! We are so happy that your Houseplant Festival was a success. We are here and ready to support your next event! 🌱
very quick and easy to use. very simple doesn't take very much! still working on it but stay tuned tickets posting soonnnn
Hi Irma2Ivonne Designs!
What a lovely review! Thank you so much for your appreciation. Our team works hard to ensure that our app maintains user-friendly and simple and I'm glad that you like it!
If you have any questions or need assistance, please don't hesitate to reach out to us!
Evey has given our business the ease and peace of mind needed for the ultimate fan experience. We appreciate the expertise.
Thank you so much for your wonderful review Phila Phoenix team!
We're thrilled to hear your positive experience. Your appreciation means the world to us, and we're committed to providing an excellent customer experience!
If you need help with anything else, you know where to reach us!
Evey events is amazing great and easy to work with, Ron Cuartero is absolutely awesome. Quick responses is super helpful and resolves any issue extremely fast
Thank you for taking the time to leave a glowing review! Ron had an amazing time helping you out! I agree with you, he is amazing and we're glad to have him on our team.
Please feel free to reach out if you need help with anything else. Cheers!
Evey Events has helped us streamline much of our online business. It's an amazing platform that has given us opportunity for growth and to reach our highest potential. Customer support team is always wonderful; going above and beyond to ensure our needs are met.
Our team loves 🦜, and loves merchants like you even more. Thank you for your kind review. We work so hard to provide a best-in-class customer experience so merchants (like you) feel comfortable and supported building your business around our tool. We are so happy you're happy.
Please give your birds some head scritches from us! 😊
We use this app for tickets to our weekend shows. Every time I've needed anything form the Evey team they've been amazing and SO helpful. I'm pretty limited on tech stuff, they are always there to walk me through step by step, show me articles and have even gone as far to add options to my events if it wasn't already available. Love having their help and support!
Happy to be your extra "tech support" as you work through setting up your comedy shows. We may not be able to make you laugh, but we can at least make you smile. 😊 Shoot us a note whenever you need help!
When we take our next trip to Utah, you better believe we will be in your audience!
I had a small issue with Evey and i worked with Rolando to help fix it. He was very quick to answer me and work through the issue. He got the work done quickly, did it right the first time, and was courteous the whole way through. Feel comfortable knowing that if anything pops up, they will help you get it right.
Thanks for the review, Nature Reliance! The same way you want your customers to be prepared for your Level 1 and Level 2 courses, our goal is to ensure you're comfortable using (and learning) Evey, and when you hit a stumbling block, our team can jump in an help.
P.S. we love the calendar view of all events on your site!