Matrixify , Počet recenzí: 469

Hello!

Sorry, but this is not true.

You can downgrade or cancel the paid plan at any moment by going to Matrixify app menu “Plans” section. Also, you can uninstall the app, and that will automatically cancel any further billing. It might be that you have received the last bill after cancelling, because Shopify issues bills every 30 days for whatever was purchased during that period.
The Customer Support is available and responds either almost instantly, or latest within 25 hours. We have two Support channels - Slack and e-mail. If you have not received an e-mail response from us, there might be an issue with e-mail delivery to us from you, or from us back to you. Please, consider writing to us on Slack if you have not received an e-mail.
Here is our Support page: https://matrixify.app/contact-us/

Please, communicate with us, and we will make sure you are excited with the results of that effort as well.

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UPDATE 2024-04-20
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Here are the facts from our side:

1. After thorough searching, we found the Support ticket back and forth chain with the Merchant where we explain and show in screenshots with arrows the Plans page where the paid plan can be cancelled. That was a couple of months ago. There are replies from the Merchant, too, indicating that they did receive our responses and instructions how to cancel. No further alerts from the Merchant that they had any issues.

2. The Merchant did not cancel their subscription. It was not charged by an error. Shopify bills the Merchants according to their approved subscriptions. If the Merchant needs to stop being charged, the Merchant needs to cancel their subscription by themselves.

3. We have refunded fully to this Merchant - including for all the months they have been using the app to its fullest. We did it because we do not want to take money from the Merchants who don't appreciate our work, and clearly attacks app developers.

4. We called the Merchant on the phone because we care to resolve all of the issues. Reporting 1* or 2* review for those false reasons feels highly unethical from the Merchant side. Merchant was stating in their review that our Support did not respond, that's why we tried calling to make sure we have at least guaranteed contact. Our first call was not picked up. The second call was picked up. That was all our calling (mentioned bombardment).

5. We did not ask for 5* review - we don't do such things. We tried to go above and beyond to resolve the Merchant issue and confirm that it's resolved.

6. We put our huge efforts to make this app help Merchants succeed. We work sincerely and honestly. We prefer humane communication.

It's easy to crush someone with the bad review. What if we honestly tried to help you? What if you caused us all this pain just because of your own honest mistake to cancel the subscription? It could be resolved in a much different kind of communication, too.

I have to say - our whole team hurts like never before from this Merchant... 😢

Shopify overall is a very friendly ecosystem. 🫶

Maris
Founding Engineer

Obrigado pelo seu feedback incrível! Estamos felizes que você tenha tido uma ótima experiência. Conte sempre conosco! 👌🙏

Hello!
This review is a serious misunderstanding. Please, work with our Support team to resolve this.

Matrixify app gives you the ability to migrate the data from WordPress / WooCommerce, which you did do successfully. The whole migrated data is in your Shopify store now.
The Shopify Web Storefront and Themes is not the Matrixify field of expertise - we do not develop the website Theme, or its filters that you mention. There are probably other apps or Agencies that can help with that, but nowhere we tell that this is something we offer.

Please, consider rationally your review, looking at the Matrixify app promise, and our ability to migrate your data.
Any errors that happen during migration, is usually the mismatch between the source system data quality, and the Shopify requirements about the data. This can be resolved by consulting with our Support team, and is always a free-of-charge service. We would never ask for additional money for any fixes. If there are software bugs, we fix them ASAP and also with no additional charge. Support is completely free as well.

We are very serious about each Merchant migration results, so this review hurts the most, because we feel it's some sort of misunderstanding.

Please, be open to resolve those all issues with our Support team. 🙏
Please, contact us as soon as you can: https://matrixify.app/contact-us/

UPDATE 2023-08-16:
We managed to contact the Merchant on the next day and helped them solve all the questions and do the migration successfully. However, the Merchant stopped responding after the work was completed, although they promised to update the review accordingly. We still hope they will update it later, as they might be busy with the launch of the store. 👌

Maris
Founder & CEO

We too don't know what we would do without being able to help you, so it feels like we are in a good sync! 🤝
Thank you so much for choosing Matrixify as your daily migration tool. 🙏

Maris
Founder & CEO

...and you are exactly what we need!
Thank you for using Matrixify! 🙏

Maris
Founding Engineer

Thank you, really! 🙏

Thank you so much for your totally inspiring review.
Your experience reflects exactly what we are trying to achieve every day with the Matrixify app.
If anything, you know where to reach us - we are here for you. 🤝

Maris
Founder

Thank you thousand times for your kind words - from our whole team!

Maris
Founding Engineer

Powerful review! Thank you, really!

Maris
Founding Engineer