Matrixify
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (531)
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評価順
The "ease-ness" of importing and exporting helps a lot with projects that involve migrating from one platform to Shopify.
Thank you so much for your kind review. 🙏
This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.
Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.
Hello!
From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent.
She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues.
The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority.
The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team.
We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review.
Such behaviour in unacceptable in overall friendly Shopify ecosystem.
We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points.
Maris
Matrixify
CEO & Founding Engineer
great customer service. the best I ever had via Email. so quick I'm still shocked.
Great review!
Those reviews come in with 1-2 days delay, so this response to the review is not so quick. About the e-mail, our Support team feels very appreciated that you liked that. 🥹
Maris
Founding Engineer
Love it. Can't work without it
Thank you for your love from our whole team! 🫶
Arguably the single most useful Shopify app there is. Indispensable. This fills the gaps on so many things that you need to be able to do as far as bulk editing in Shopify. Documentation is fantastic and I don't think I've ever seen a single bug.
Thank you, especially about noticing that thing about the bugs. We strongly focus on quality - whenever there is a found bug, we immediately jump on it.
So if you ever happen to notice any bug - please tell our Support, and we will be right on it to fix that. 👌
Maris
Founding Engineer
The support team has been so amazing at addressing any roadblocks or issues that come up. The tool is amazing but we use it in a very specific way, and they have been extremely quick to troubleshoot and problem solve with me. As the CEO of the company, I really appreciate their service and customer support.
Thank you so much for your amazing review.
You are the inspiration to our whole team to keep making Matrixify better every day - for you.
Maris
Founding Engineer & CEO
Very nice and useful app.
Thank you so much for your very nice and useful review!
🫶
Matrixify is such a great app, very seamless and has a tremendous amount of value!
Thank you so much for your amazing review!
...from our whole Matrixify team! 🫶
I have no idea how I would run my Website without this app.
We have no idea how we would live without the feedback like yours. Amazing to hear that!
Thank you from our whole team! 🫶
Amazing tool, allows you to upload and download metafield objects, merge tags and so much more. Setup of the files is easy and the documentation is helpful. A must have for all stores that upload in CSV/Excel.
So happy to hear that - thank you so much! 👏