Matrixify

Matrixify

レビュー (531)

総合評価
4.8
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2024年8月6日

The "ease-ness" of importing and exporting helps a lot with projects that involve migrating from one platform to Shopify.

The Decor Group Inc
アメリカ合衆国
アプリの使用期間:3ヶ月
ITissibleが返信しました 2024年8月7日

Thank you so much for your kind review. 🙏

2024年9月18日

This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.

Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.

MORAMO
ポーランド
アプリの使用期間:4日
ITissibleが返信しました 2024年9月25日

Hello!
From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent.
She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues.

The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority.

The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team.

We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review.

Such behaviour in unacceptable in overall friendly Shopify ecosystem.
We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points.

Maris
Matrixify
CEO & Founding Engineer

2024年10月22日

great customer service. the best I ever had via Email. so quick I'm still shocked.

babylon survivor
イスラエル
アプリの使用期間:8日
ITissibleが返信しました 2024年10月24日

Great review!
Those reviews come in with 1-2 days delay, so this response to the review is not so quick. About the e-mail, our Support team feels very appreciated that you liked that. 🥹

Maris
Founding Engineer

2024年8月4日

Love it. Can't work without it

THE KRIPT
アメリカ合衆国
アプリの使用期間:2年以上
ITissibleが返信しました 2024年8月6日

Thank you for your love from our whole team! 🫶

2024年7月30日

Arguably the single most useful Shopify app there is. Indispensable. This fills the gaps on so many things that you need to be able to do as far as bulk editing in Shopify. Documentation is fantastic and I don't think I've ever seen a single bug.

ROKA Multisport
アメリカ合衆国
アプリの使用期間:22日
ITissibleが返信しました 2024年7月31日

Thank you, especially about noticing that thing about the bugs. We strongly focus on quality - whenever there is a found bug, we immediately jump on it.
So if you ever happen to notice any bug - please tell our Support, and we will be right on it to fix that. 👌

Maris
Founding Engineer

2024年7月1日

The support team has been so amazing at addressing any roadblocks or issues that come up. The tool is amazing but we use it in a very specific way, and they have been extremely quick to troubleshoot and problem solve with me. As the CEO of the company, I really appreciate their service and customer support.

The Unoriginal Bathroom Co.
アメリカ合衆国
アプリの使用期間:6ヶ月
ITissibleが返信しました 2024年7月2日

Thank you so much for your amazing review.
You are the inspiration to our whole team to keep making Matrixify better every day - for you.

Maris
Founding Engineer & CEO

2024年10月30日

Very nice and useful app.

CircularPathUSA (Sandbox)
アメリカ合衆国
アプリの使用期間:約1ヶ月
ITissibleが返信しました 2024年10月31日

Thank you so much for your very nice and useful review!
🫶

2024年9月10日

Matrixify is such a great app, very seamless and has a tremendous amount of value!

Primania
イギリス
アプリの使用期間:14日
ITissibleが返信しました 2024年9月11日

Thank you so much for your amazing review!
...from our whole Matrixify team! 🫶

2024年7月10日

I have no idea how I would run my Website without this app.

HIT a Double
アメリカ合衆国
アプリの使用期間:4ヶ月
ITissibleが返信しました 2024年7月11日

We have no idea how we would live without the feedback like yours. Amazing to hear that!
Thank you from our whole team! 🫶

2024年6月17日

Amazing tool, allows you to upload and download metafield objects, merge tags and so much more. Setup of the files is easy and the documentation is helpful. A must have for all stores that upload in CSV/Excel.

53 Degrees North
アイルランド
アプリの使用期間:2年弱
ITissibleが返信しました 2024年6月18日

So happy to hear that - thank you so much! 👏