Matrixify

Thank you from our whole team! 🫶

Matrixify team has not been able to reach the store owner but has contacted the Shopify store developer regarding the issues in the store. The specific issues caused in the store are related to migrating over manually updated data and merchants own source data not exactly matching the merchants requirements for the new store.
Our team is in contact with the developer to resolve the said issues and help merchant to clean up and correct their data.

The Matrixify app charges in the store are billed by Shopify automatically when the Merchant chooses the paid plan and approves the charge. After the subscription is cancelled, the last charge in the store would be for a charge period while the app subscription was still active. Due to this the bill for the last app charge might come after cancelling the app subscription as it comes together with your next Shopify bill.
The app subscription was cancelled on December 24, 2024. Merchant has contacted us regarding refunding of the app charges but has not further replied to our Support team questions regarding the app charges and billing which we needed to ensure that correct charges and bills are refunded for the correct store.
Our team has issued refunds for the app charges anyway, but the Merchant has not acknowledged the refunds or our attempts to address the billing issues reported in the review.

We feel this review is unjust and therefore is particularly painful for our team.

Please reply to our Support team messages regarding the review and app charges in the store. Or feel free to send a new message to support@matrixify.app. Our team will be happy to look more into this and provide further details if needed to resolve the issue reported in the App Store review.

Amazing review, thank you so much from our whole team! 🤝

Thank you, really! Your review is worth all the efforts! 💪

Thank you so much for your effort to read our documentation, and to be so attentive to details in doing your migration.
Also, a big hug from our whole team for your amazing review. 🤗

Thank you so much for your great review, really appreciated by our whole team. 👏

Thank you very much for the positive review.

Orders migrations can be quite complex as they can contain a lot of small details, each of which need to have a specific structure and place in the import file. For this reason, we have developed the app to migrate Orders directly from the most popular WordPress plugin WooCommerce. With this developed process the bulk of work to put WordPress Orders data into our template structure is done by the app automatically - https://matrixify.app/tutorials/migrate-store-from-wordpress-woocommerce-to-shopify/

Our Support team has reached out to you directly to better understand what plugin/system you were migrating from, understand your struggles and document your specific use-case for future developments.
Thank you for helping us grow the Matrixify app and for writing such detailed and helpful review for our app.

Thank you for your Matrixify app review and sharing your experience. We aim to keep the app prices affordable, including not changing our plan Pricing for many years now. But we do understand that, depending on your import/export needs you might need a more expensive plan.

Here are a few tricks and notes to keep in mind helping you to keep the costs lower:
-The plan limits are for each import/export separately, there are not monthly, daily or weekly limits for our app
-You can use Filters in your export jobs to not export all items from the store but only those matching the filters.
-For usage in multiple stores, we offer 1 additional free subscription per every 1 paid subscription. For example, to migrate data between 2 Shopify stores, you only need to take paid app subscription in one store. The other store can be activated to the same plan for free by linking it in the paid stores Matrixify Settings.

Our Support team has tried to reach you to look more into the app charges in the store, requirements you have and how we could further assist your specific use-case. Please contact us so that we can look more into this and better document your specific use-case for future developments.

Yes, you are absolutely right that Matrixify app requires the skills to work with Excel or CSV files. Working with data on the technical level is the very essence of Matrixify app.

Thank you very much for your humane attitude and updating your review.

If you decide to still give it a try, please work with our Support - we will do our best to help you achieve your goal.

Maris
Founder & CEO

You, thank You - so much from our whole team! 👏