Matrixify , 471件のレビュー
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Import kept identifying my discount codes as products. No option to select what kind of import. Followed directions exactly, downloaded discounts first for formatting, edited, then reuploaded. Created a bunch of "products" that I had to delete. Awful on a time crunch :(
UPDATE: Figured it out, zero thanks to support or documentation. You have to make sure your SHEET is named according to the type of import you're doing, and you have to export as an XLSX file (not plain CSV) in order to capture that information.
Overall good app, but missing some key instructions.
Hello, Ezpz!
Thank you for telling that you had trouble to find the explanation on how to use the Excelify.
Although we are trying to explain everything very thoroughly, looks like this time there was some sort of bad coincidence for missing this (totally our fault).
Here is the main "How it works" article and video, which explains the thing about the sheet names in very details: https://excelify.io/how-it-works/
Also, you can find the link to it from the Excelify app - Help section (when you scroll down the main page a bit).
Please, let me explain why it recognized those as Products.
It's because initially, we had this strict requirement that you have to name "all" the sheets to get them imported properly. But customers mostly import the Products, and they kept complaining that they forget to name the sheet as "Products".
So we experimented with the ability to automatically assume the sheet is Products if it doesn't have a recognizable name, AND it has some column names which fit for Products (like Title).
In the case with Discounts - that column Title exists also there, so it matched.
So sincerely sorry that you had to go through this loop of frustration.
And I hear you loud and strong that we have to make it possible for you to choose the type of sheet after you have uploaded your file.
Also, we shouldn't assume anything, to avoid cases like this when you import Discounts as Products, and you have to delete them afterward.
We will work on fixing this.
In Support, we were offline because it's Saturday 8am in the morning now, and you had this issue at 6am our time, and we don't have the 24/7 online chat support just yet.
Also, if you have any issues with the app, please, don't hesitate to contact our Support here: http://excelify.io/contact-us/
And also, inside the Excelify app, there is a section which shows on which improvements we are working right now, and you can submit your proposal for the improvement - which we always reply to and make it work for you sooner or later - one way or another.
Thank you once again, and keep in touch.
Maris
Excelify Founder
I used this app to migrate from old Shopify store to a new Shopify store. It worked seamlessly!!! What a joy. Saved sooo much time. And support was very quick with connecting both my stores to the same paid account. If you are looking to switch stores, this is your tool.
This app is amazingly powerful! Although it is a bit overwhelming at first because it can do so much, their support responds almost immediately and was very patient and helpful with all of my questions! I would definitely recommend this product (although I think shopify should buy them and make it part of the default feature set!)
Cosmic thank you for all your infinite stars from our whole team!
You are right to say it might be overwhelming at the beginning. We are indeed putting great effort to simplify the whole experience as much as we can, while trying to keep the flexibility. They kindof are on the opposite sides of the same dimension. 🤔
We are continuously improving the app, so it might be for the best if Shopify continues the great job of giving us the freedom to help Merchants like you deal with your data. 👍🖖😉
Maris Veide
Founding Developer
Super util, facil de usar y super economica. La mejor app de migracion, la app es super fácil de usar y funciona muy bien. También es super económica (la mas barata) y en ningún momento sientes que te estas perdiendo de algo o que le falta algo
Thank you so much for your kind words.
This app is a work of 6 years continuous development and improvements. And we continue improving the app every day.
Maris
Founding Engineer
Worked perfectly first time on a fairly complex product migration of 6000 products including meta data. Easily the most straightforward import/export experience I've had with Shopify.
It was also great to get chat support during the process!
A super App for updating bad formatted import files. Little confusion on how it work and not big enough for our store. And a Demo after uninstall and reinstall but solved.
Hello!
Thank you for being so understanding.
You definitely do not have to pay twice for the same month. You can install the app and activate the paid plan, and it will automatically prorate in such a way that there is no double-charge.
About the limitations - 1000 new variants limit per day is Shopify limit - once the shop has reached 50k variants. It is not Matrixify limit. You can ask Shopify to increase or remove that limit. Matrixify helps you by the feature to automatically move the rest of limited variants to the next day, so you don't have to import by 1000 variants every day manually.
If you have any further questions or obstacles - consider joining our Slack workspace where we can help you in a way of chat, that might be a bit more convenient.
Maris
Founding Engineer
There is a 1-site per month limitation for the use of this App. At this time, there is no mention of this limitation on the Pricing page.
For me, this meant I was not able to service new client websites using Excelify since I acquire more than 1 new client per month.
The company gave me a refund right away and offered to notify me if the restriction is lifted.
Hello!
We do offer the +1 Free for your additional store. By paying for Excelify on one store, you can sponsor one more additional store from that paid store without having to pay 2nd time (and you can change that 2nd store after a month has passed).
That is also explained on our Pricing page in details, without hiding anything: https://excelify.io/pricing/ (and it is said clearly in the App before you accept the charge, and in Settings next to the store linking button inside the app).
This, what you mention that app is "1-site per month limitation", is exactly how typically apps work in Shopify Apps ecosystem. You install the app on one store, and then you use it in that store.
If you need it on many stores, then you install the app on each of the stores, and purchase it there according to your needs, and there is no limit on how many stores you can install Excelify because those are separate installations.
Our +1 Free offer is a bonus. That is widely used for cases when you have your other development store, or if you are an agency, and you work on several stores. Then you essentially pay for just a half of your stores.
You can cancel the charge any time, when your work is done - and that way you would have paid only for one month.
If you are an agency, even more so - we partner with agencies and build mutual friendships - we help them in so many ways, to work on your projects, giving higher priority for features, helping with complex migrations and so on.
About the pricing for many stores, we can always find a good fit for bulk store pricing. Please, talk to us openly about what you need.
Maris
Excelify Founder
A++ Support!
They helped me in seconds, fast response and most of all kind support!
Support staff clearly knows their stuff to assist with any question.
Go ahead and give this app a try!
Not working I canit able to delete orders and there is no any support after enterprise plan! Please remove such apps from shopify addp store !
Refund my money
Hello!
Matrixify is able to delete only those Orders that Shopify allows to delete. There are certain Orders that Shopify does not allow to delete, which, for example, are "brokered by Shopify" or using Shopify Payments. Matrixify tries to delete all the Orders that you request, just Shopify API fails to delete those which it does not allow to delete.
Please, collaborate with Matrixify Support to resolve this in a humane manner.
As you have not paid for the app yet, we have issued AppStore credits which should compensate you the paid amount.
Matrixify is a high-quality app with thorough Merchant Support culture. Putting 1* review for this kind of issue without working with Support team on resolution, seems extremely aggressive attitude. Your mentioned issue is actually a legit and expected Shopify store logic.
Our Support is available all the time. If you will give us a chance to help you, you will see how well we will take care of you.
Maris
Founding Engineer
We used it to change all the discount codes in the shop (more than 1000). it worked great. the customer support is also very helping (used Slack to communicate with them which I find great!). Thank you very much :-)
Hello!
Thank you so much for your great appreciation - your review inspires us to keep improving every day. 🙏
Maris
Founder