Matrixify
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (588)
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評価順
This app opens up opportunities. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good...
The Matrixify app is just amazing! We recently switched from WooCommerce to Shopify, and anything I've ever worked with for WooCommerce in terms of exporting and importing has always been a major pain or just doesn't work as expected. Matrixify is a pleasure to work with, and the pre-formatting provided in the "Maxtrixify: Excel" format is just sooo easy to work with. Bravo. A++.
🥰 Thank you to the stars for your appreciation!
Relieving you from any pain and frustrations is exactly what we have in mind when working on Matrixify app.
So happy for you to have that pleasure. 🤪🤸♀️
Maris Veide
Founding Developer
We have just had our first goes at using the Excelify app in our Shopify store – we are very new to it and have been testing with the free demo version to see how things work and wow are we impressed. So easy to understand, to use, and I can’t believe we didn’t know about it before! What a huge time saver. Thank you so much for offering the demo version for us to try out, without it we probably wouldn’t have taken the time to get to grips with how it works well enough. (We are not particularly data savvy)! I just wanted to say thank you personally as you have made my job so so so much easier. We look forward to using the paid plans in the near future to support your great work!
Wow, thank you so much, Kona Cave®!
Feels like there is a great match between our brainwaves!
Like a hand and a glove. Like spreadsheets and the data. Like Kona Cave® and Excelify! ;)
💌
Thousand thanks from me and the whole Excelify team for your amazing review!
Maris
Founder
Excelify.io
It works, but thats all it does.
URL redirects are not correct. So it shitted my SEO, had to do a lot by hand.
Uploading of metafields does not work great either.
Hello!
Sorry, but this is not true.
You can downgrade or cancel the paid plan at any moment by going to Matrixify app menu “Plans” section. Also, you can uninstall the app, and that will automatically cancel any further billing. It might be that you have received the last bill after cancelling, because Shopify issues bills every 30 days for whatever was purchased during that period.
The Customer Support is available and responds either almost instantly, or latest within 25 hours. We have two Support channels - Slack and e-mail. If you have not received an e-mail response from us, there might be an issue with e-mail delivery to us from you, or from us back to you. Please, consider writing to us on Slack if you have not received an e-mail.
Here is our Support page: https://matrixify.app/contact-us/
Please, communicate with us, and we will make sure you are excited with the results of that effort as well.
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UPDATE 2024-04-20
===================
Here are the facts from our side:
1. After thorough searching, we found the Support ticket back and forth chain with the Merchant where we explain and show in screenshots with arrows the Plans page where the paid plan can be cancelled. That was a couple of months ago. There are replies from the Merchant, too, indicating that they did receive our responses and instructions how to cancel. No further alerts from the Merchant that they had any issues.
2. The Merchant did not cancel their subscription. It was not charged by an error. Shopify bills the Merchants according to their approved subscriptions. If the Merchant needs to stop being charged, the Merchant needs to cancel their subscription by themselves.
3. We have refunded fully to this Merchant - including for all the months they have been using the app to its fullest. We did it because we do not want to take money from the Merchants who don't appreciate our work, and clearly attacks app developers.
4. We called the Merchant on the phone because we care to resolve all of the issues. Reporting 1* or 2* review for those false reasons feels highly unethical from the Merchant side. Merchant was stating in their review that our Support did not respond, that's why we tried calling to make sure we have at least guaranteed contact. Our first call was not picked up. The second call was picked up. That was all our calling (mentioned bombardment).
5. We did not ask for 5* review - we don't do such things. We tried to go above and beyond to resolve the Merchant issue and confirm that it's resolved.
6. We put our huge efforts to make this app help Merchants succeed. We work sincerely and honestly. We prefer humane communication.
It's easy to crush someone with the bad review. What if we honestly tried to help you? What if you caused us all this pain just because of your own honest mistake to cancel the subscription? It could be resolved in a much different kind of communication, too.
I have to say - our whole team hurts like never before from this Merchant... 😢
Shopify overall is a very friendly ecosystem. 🫶
Maris
Founding Engineer
This app is AMAZING! ☝️ I’m a new user coming over from Wordpress and am used to a lot of control. I have worked with many different spreadsheets over the years and was completely baffled why I couldn’t simply upload my products from a simple CSV file. After many attempts and edits I finally contacted support and was helped for over an hour to do this. Great help on Shopify’s end but they couldn’t figure it out either. Their tech gurus were supposed to dig into it and email me back. So rather than wait I had remembered that I had downloaded a trial of Matrixify and figured I’d give it a try. I honestly hadn’t read much of the documentation but had seen a few short videos. OMG ⚡️ it worked the FIRST TIME! Wow I’ve been using it ever since to fix and update things I’d missed in my initial update and again it’s unbelievable how it works and it’s so easy! I’ve never been able to upload any information from a spreadsheet without EVERYTHING needing to be in the exact columns and format. I’m now looking forward to using this for some automation and backups. DON’T HESITATE TO USE THIS! It’s one of the most useful tools I’ve ever used! Thank you again Renars for your amazing support also! By the way support did get back to be and they still didn’t have a solution. So I filled them in on this and told them they should add it to the main admin! Very pleased in Oregon!
Wow ⚡️!
Here's an OMG back from our whole team 🙏 . Sincere thank you for your long and thorough feedback. Getting super positively emotional over every word you said... Our Support team have long sleeves of tricks, indeed, and really love helping on every case - the more challenging, the more interesting. 🧠 🤪
Maris
Founder & CEO of Matrixify
Highly recommend this app. First off, it works/does what it is supposed to. SECOND AND VERY IMPORTANTLY- their support is amazing. Leva helped me through many hurdles and very easily and highly accessible through slack. 100% would not have been able to get the job done without Leva. I will be subscribing to the paid version of the app because of such great support. highly recommend this app if you need bulk updates!
Truly madly deeply thank you for your kind words. Ieva is shining today ☀️! We are here for you with our whole team. 🙇♂️
Maris
Founding Engineer
When we first tried Excelify we had some issues, but the support we got was fantastic! The App works really well and does what it says it does. When we got a bit of training, we found that this App is excellent for managing more extensive collections and product sites on Shopify. Combined with the great support that comes from the owner, this App is one of the best apps in the Shopify App store!
Hello, Under Armour South Africa!
Thank you a thousand times! 🤸♀️
If anything, our Support is always here to help and continue to assist you.
Maris
Founder
Excelify.io
I thought it was free, so I pressed it, but it was signed.
Give me a refund. plese
I thought it was free, so I pressed it, but it was signed.
Give me a refund. plese
Hello!
Please, contact Excelify support to resolve this: http://excelify.io/contact-us/
Thank you!
Maris
The app works properly, and love the functionality they offer. The app works properly, and love the functionality they offer.
An absolute breath of fresh air.
Had a real mess on my hands after using a different app to import orders from an old eCommerce platform into Shopify and hitting a lot of errors.
Using Excelify I was able to fix the issues.
User interface is easy. Documentation is thorough and support is incredible.
Would highly recommend.