Matrixify
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A disastrous app. Absolutely terrible.
It doesn't solve a single problem because the user interface is a total nightmare. It constantly throws errors at you without providing any explanation or solution. Using this app is practically impossible—it feels like it was designed with no clear purpose in mind.
And here is the most critical part: The moment you start using it, you are instantly charged $20, regardless of whether it actually works for you or not (this bill will hit your account next month).
Throw it away. Do not let sellers like us get lost in this sea of useless apps only to lose our hard-earned money. Avoid it at all costs!
We're sorry the experience didn't meet your expectations.
For the imports done with Matrixify, the app UI provides a summary of any data errors, and you can also download a detailed Import Results file to review comments, warnings, and errors for every item in the import. This allows you to fix your data directly in the Results file and reimport it.
For simple use-cases you can and should use the native Shopify admin Import. Matrixify app resolves various more advanced issues use-cases which are not natively supported in Shopify Admin export/import.
Paid charges only occur after a user actively selects a plan and approves the charge through Shopify's billing confirmation. We recommend testing with available free Demo plan before committing to a paid subscription. Using the available free plan would not generate any charges in the store until user manually selects plan and approves the app charge.
We would love if you could respond to our support messages so that we can together look into what issues you had with your imports and help you use the app to the fullest.
We had no notice before adding three items to the API access needed by Matrixify, which broke our ability to use the app until we could get the store "Owner" to update the settings. We should get advance notice before our imports and exports are disabled.
Hello,
This appears to be a misunderstanding — nothing in the app has been disabled, and your imports and exports continue to work exactly as before. We always are very careful and make sure our changes do not break any existing exports or imports.
We recently added a feature to Export and Import Customer and Company store credits, which requires three new permission scopes, so we show a notification banner about the new scopes. But those only need to be approved if you want to export or import those new Store Credits columns. If you don't select those column groups or columns in the Export, the those will continue working without the new API scopes.
We've already emailed you about this and would love to resolve it. Please reply to that email or reach us at support@matrixify.app.
Why does Matrixify require that every user give ITissible, Matrixify's Latvia-based parent company, their personal data including shop owner name, email address, phone number, address?
Why is that data necessary for what this app does? Answer: It isn't needed.
So why is Shopify condoning ITissible's requirement that Shopify paying subscribers give all their personal data to this private company in Latvia? What are they doing with the personal data?
UPDATE A FEW HOURS AFTER I POSTED INITIAL REVIEW ABOVE: Someone from Matrixify called and left a voicemail seeking to "resolve the issue and explain how that owner detail, permission thing works" in Shopify. The person says they sent an email and have not heard back yet. That would be just hours ago, and there is no email not even in spam folder. I see their comment below this also.
They're blaming it all on Shopify.
They're complaining that I didn't open a ticket with them about this.
This is crazy.
Matrixify has already wasted a lot of my time, as have the AI assistants that all pointed me here.
I'm not going to file support tickets with a company because their data privacy policy is shocking from the limited info they provide at install - just state in clear simple language VERY clearly and publicly what your data policies are. That's it.
I'm not going to get half a PhD in this topic, nor in coder-speak (?what is a "scope string"? Why do I have to learn their jobs just to learn what their data privacy policy is?)... not on my time and dime.
And no, I'm not going to call them in Latvia.
As for their 'explanation' here, Shopify already has the shop owner name, address, phone number, email address, etc - why would user have to agree again to give it to them? That isn't what's happening.
Clearly Matrixify has my personal data, that's how they called me on my phone and how they would have emailed me.
Just wow.
When Matrixify is installed, we request zero access scopes from Shopify (literally an empty scope string). The prompt asking you to share store owner details comes from Shopify itself by default for every app install — we have no ability to disable or opt out of it.
Matrixify is a product of Latvia based company "ITissible SIA". It's not a different entity, it's the same business entity that develops Matrixify app.
As a registered business, we are legally required to document our customers for anti-money-laundering, tax, and audit purposes. It's a compliance requirement on our side, not something the app uses to function.
We didn't receive a support ticket from you on this, but we'd be glad to walk through it in more detail. Our Support team has reached out to you directly via email. We're a small team and take every review seriously.
Renars
COO & Support Lead
A waste of 20$. The app is made terribly for transferring a store. I've bought a plan on this store to export my data. Then, I switched to the new store and installed Matrixify in order to import the previous file. Now, it asks me to subscribe again to import.
The app isn't designed to transfer stores. Keep that in mind.
You sure can use the Matrixify app to transfer data between two Shopify stores without paying for a separate subscription in the second store. We offer 1 additional free subscription for every 1 paid subscription. You can link the stores in the app via the Matrixify app Settings > Shop Sponsoring section.
There have not been any support tickets or messages from you prior to this review, but our team has now reached out to you to clarify the app pricing and functionality. Please reply to the email ticket and let's resolve the misunderstanding.
No option to downgrade or cancel
Hello!
There is - on the side menu of the app: the "Plans" menu item.
deduction payments for "free" subcriptions
I need a refund
Simple basic exports not possible - especially for businesses from eu not advisable.
Developer do not know how to export simple mandatory product data.
-5/5*
I've tried to export the product variants. But, it doesn't work.
Hello!
Very sorry to hear that, but there is some issue with the data in your store, and so the Shopify API fails with the Internal Server Error when we try to read the data from your store. We have reported this issue to Shopify and are waiting for their response and a solution on their side.
Please, work with our Support on solving this, we are in between you and Shopify here - doing whatever we can.
Sometimes such issues happen, but in most cases Shopify can solve it by fixing the API issue.
really hard to use. No live support! terrible
