Recensies (72)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 90% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
3 maart 2023

A great app that allows us to do the promotions we want without the limitations imposed by shopify discounts.

Old Guys Rule
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
506 heeft geantwoord 3 maart 2023

Big thanks for the review! 😁 I'm pleased the app is working well and helping your store!

1 augustus 2023

We have been using this for several years and it really is one of the best value apps on Shopify. It provides clear and straightforward functionality for processing exchanges, refunds and (recently) providing store credit. It punches above its weight against much more expensive apps. Definitely give it a trial.

MOSS & SPY
Australië
Meer dan een jaar gebruiken de app
28 februari 2023

I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service.
I find the app really easy to use and it intergrates with the shopify inventory, and its quick to use as its built into part of the orders section on the main dashboard. So when an exchange request comes in I can manage it directly into the customers order and then its shown in my open orders list.
I recently needed some help and having used many other shopify apps opening a ticket I actually was able to have a video call with Alex to have it fixed in less than 1 hour of the issue arising which was definitely one of the best customer service/support I have had from any app on Shopify. Can not fault this app its an integral part of my shopify store.

Honoura
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
506 heeft geantwoord 1 maart 2023

Thanks for the review, very happy we can help you retain revenue for your store! 🚀

7 februari 2023

Great Tool for Ecommerce and if you need any help, the team is very good at explaining how thing work. Recommend

For the Love of Golf Naples
Verenigde Staten
Meer dan een jaar gebruiken de app
506 heeft geantwoord 7 februari 2023

Big thanks for the review!!
Feel free to contact us if you have any questions in the future. 😁

22 juni 2017

Great app, simple and right to the point ! Really gets the job done.

Godsofmankind
Verenigde Staten
Ongeveer een jaar gebruiken de app
Bewerkt 21 maart 2023

This app is excellent with an outstanding support team who go above and beyond investigating all avenues to try and meet the customer's needs. I wish all support were like this. Solving stock balancing issues with multiple shops and accounts integrations has posed a tricky obstacle to overcome but that is more down to limitations with the accounts package than this app. Thanks

redbackboots.co.uk
Verenigd Koninkrijk
Ongeveer een jaar gebruiken de app
506 heeft geantwoord 21 maart 2023

Thanks, happy to help! Feel free to contact us if you have any questions about the accounts integration. 😁

1 maart 2018

This has changed our life! Exchanges are now streamlined and super easy. Worth EVERY penny!

Nine Lives Bazaar 2
Australië
Ongeveer een jaar gebruiken de app
13 juli 2022

Fast and detailed responses from customer support helping us to sort our query quickly and efficiently

What Katie Did
Verenigd Koninkrijk
Ongeveer een jaar gebruiken de app
13 maart 2023

Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use.
We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

N.Peal London
Verenigd Koninkrijk
9 maanden gebruiken de app
506 heeft geantwoord 13 maart 2023

Thanks for the review, very happy we can help you manage orders and reduce customer service time! 🚀

6 april 2023

The app is perfect for processing exchanges and the replies to any query are super prompt and very helpful.

Would definitely recommend this app! :)

NO FINISHING LINE ™️
India
8 maanden gebruiken de app