ExchangeIt Returns & Exchange
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I really like this app, it's easy to navigate, however, there is one thing that I wish you could improve on. When I'm exchanging for another product and input - for example: Barrio Navy Joggers - 20 different styles comes up which are not related to the 'Barrio' name. Sometimes I have to scroll through a lot of items to find the right one. I wish the search filter could narrow down items to just this style and not 20 different styles of joggers. Hope this makes sense. Other than that, the app is good.
Thanks for your review. Glad to hear you enjoy our app! When searching for a product in Exchange It, all product fields (title, description, etc) are searched. In your example of "barrio," I suspect that the other items that are showing up have "barrio" somewhere in the product description or were at one time duplicated from the "original" barrio item, if that makes sense. The more specific you can be in your search query, the better. In fact, you can search by SKU for optimal results. I hope that helps to clear things up!
Their customer service is great and caters to each store's needs. What a cool app.
I was looking for a way to make offer a return portal for my customers to offer a store credit and found exchange it. It was so easy to setup and Alex was so helpful to setup a call and walk me through the process. It was so simple and we tested it and it looks beautiful and works effortlessly. Thank you again!
Thank you for using our app and I'm happy the portal is looking great on your store!
Alex & the Exchange It team 😊
Amazing customer service and support! We had a couple of queries and requests with the Team, and Adrien & Alex were second to none in getting everything arranged for us, and following up in a prompt manner. Highly recommended for functionality, and the team in support.
Hey Ben! Thanks a lot for your the really nice feedback :)
Always just a message away if you need more help,
Adrien
Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.
Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.
Hi Blue Steel Jewelry!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help you and find a solution to this problem!
Please send me an email so we can arrange a call and I'll do my best to help you! 😁
Alex
Been using this app for a year. It works great and has saved us and our VA a lot of time.
I have download the app and it is showing all values in $ not £s....?
No ability to change the currency... waiting to hear from the Developer.
Hi Nui Ami!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help you and find a solution to this problem!
Please send me an email so we can arrange a call and I'll do my best to help you! 😁
Alex
Awesome app! Over at www.cokebottlecarteluk.com we can process exchanges more quickly and effectively!
Love Love Love
Exchanges was one of the hardest thing for us to manage, this app helped us a lot. really easy to use and efficient.
It's a great app for all businesses that struggle with many exchanges and need to keep track of them. It simply creates a new order for each exchange.
So far so good, seems to do everything we need. It really takes the pain out of exchanges and makes our stock keeping much more accurate.