Exemptify

The app requires a Shopify VAT include/exclude setting which makes it impossible to define the same VAT inclusive prices for B2C customers in all countries. Support by Exemptify feels patronising as the guy blames the customer to be ignorant in stead of admitting that Exemptify lacks this functionality. The required functionality is easily available in the Woocommerce EU VAT plugin, which indicates we don’t ask a silly or impossible question. The app might be ok for B2B only companies. A combination of B2B and B2C customers doesn’t offer basic functionality which took us a long time to hear from Exemptify.

Selten bekommt man so einen Top Service! Derr Herr T.H. ist beeindruckend!

Getting the app to function correctly has posed some challenges. The VAT was accurately deducted from the prices, but unfortunately, it was added back in the final step of the payment process. Currently, it seems to be working (after assistance from customer service), though it doesn't appear very stable. Unfortunately, we have been unable to determine the source of the error.

Been using this app for a while now and despite a few hiccups in my configurations its now working great! We had a small issue at the cart page recently due to a recent shopify update and the support team replied to my query within 10 minutes and within 30 minutes they connected as a collaborator and the issue was resolved, excellent support service thank you.

We have used Exemptify since migrating to Shopify & it has been great for our needs. Recently, we had an issue caused by coding added by a developer so I contacted the app developer for help. Thorsten was so helpful, responded very quickly & resolved the issue for us.

Perfect app for us and great customer support!
Very easy to install and working great. We have been using this app for few years.

Works perfectly and helps us manage VATID within the EU.

Easy installation and configuration.

The support is great as well if you ever have questions.

Highly recommend!

Exemptify just checks if the VAT-ID exists.

In Germany the law says that the verification has to be done "with the diligence of a prudent businessman". Many sources on the web as well as our tax advisor state that only the "qualified validation" which also verifies the address meets this requirement. Consequently in case of an audit any merchant just checking the existence of the VAT-ID likely will have to pay VAT for any purchases with a (valid) VAT grabbed from the net where the address does not match the buyer's.

I'd happily update this review if anything I stated is not accurate.

When we first decided to move our web site to a hosted service we put Shopify at the top of the list but then had to strike it off due the fact that it couldn't handle the EU requirements for VAT. Exemptify changed that and made it possible again. Exemptify handles B2C and B2B VAT both for EU and non-EU customers, Support has been absolutely brilliant, with Thorsten fixing our theme to display the price properly within a couple of hours of us asking. I honestly have never received such amazing support.

App is easy to configure and works great, also with the new EU tax regulations starting July 2021. The fastest and most uncomplicated support so far. Thank you.