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I can NOT get a hold of ANY support - I have used the contact form in Shopify app store AND emailed - zero replies.
And now their code is breaking our Shopify product theme template.
I NEED HELP!!!!!!!!
Shopify Team - Please do something ASAP!!!!!!!
UPDATE TO YOUR OUTLINK REPLY:
WE HAVE EMAILED THAT EMAIL ADDRESS ALREADY!!!!! CHECK!!!!
(STILL NO REPLY 10 APRIL 2025)
TERRIBLE - you want me to remove this remove this bad review?
Then very simple - just reply and solve support the customer ticket!
update 12/04/25 - you are not blocked - please provide support phone number with international country code so we can call you to resolve ASAP!!!!
This is an unfair review by folks from RewardMoments.
After receiving your email we replied back within a few hours but haven't heard back from you. It looks like our emails are getting received on your end. Please check your spam folder, and you might find our reply of 10th April. If found, please mark as not spam so our emails land in your primary inbox. We are still waiting for your response and looking forward to working with you to resolve the issue for you. We have been given a negative review for no fault of ours.
Update: We’re standing by to assist and truly want to resolve this ASAP. You can check this link here -
https://drive.google.com/drive/folders/1Vxn19Chj6DW3Y3VsonThITuCNg_vpqI-?usp=sharing
You may reply to our email or raise a new ticket at support@outlinkapp.freshdesk.com - we're happy to help!
I upgraded my theme and broke the Outlink button and support fixed it for me quickly and efficiently..... the button works great for my affiliate links and it's easy to use.
Thank you so much for your kind words. We appreciate you taking the time to share your experience and look forward to working with you!
Extremely pleased with both the functionality and the service provided for this app. The support was quick to respond and resolved a question I had. Highly recommend Outlink!
We're happy you're pleased with the results and that we were able to help. And we really appreciate you taking the time to share your feedback - it makes our day special!
I have used the app as a paying customer with satisfaction, only I have been restricted from the service desk.
I need help with re-installation of the outlink buttons on the quick add buttons (home and collection pages etc.). Can you please help me re-install the Outlink button on the Quick page parts, and make sure I can access the service desk for tickets again?
Thank you in advance.
Rachel - rachel_vdent@live.nl
The Iconic Issue
We can’t thank you enough for the kind words about the app. Your review means a lot to us and lets us know we’re on the right track!
Also, we have updated the installation of the button on the home page and collection pages for your store. We have sent you a response for the same via our email, please check it out.
You may reply back to our email or raise a new ticket at support@outlinkapp.freshdesk.com in case of any help - we're happy to help!
I have been using outlink for some time great app and super fast support.
Can’t recommend this app highly enough
Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the app experience! Wish you good luck!
Wasn't great originally, we'd bought the App and I wasn't seeing the code on the site required to complete the integration guide.
I used their support link to raise a case, however the reply said I'm restricted from using their helpdesk and it didn't work. So I emailed them using the email address given, sadly no reply came back further to my request for help.
The next day the functionality was working on the site, so I don't know what happened or who fixed it.
We’d just like to thank you for taking the time to write this review. We try hard to provide a good app experience and are happy to hear that it seems to be working properly now.
Regarding the support issue, we want to clarify that we reached out multiple times on the ticket you raised in our support portal and worked to resolve the issue. We also shared our responses as an attachment in the email we sent you.
If you have any further questions or need assistance, please feel free to reach out to us at support@outlinkapp.freshdesk.com.
Great customer service! Helped me resolve my issues and concerns in a timely manner. Very pleased with this product service.
Thank You for giving us a shot, and even more for leaving us this review. We work hard to deliver the best app experience and we’re glad that you liked it!
Outlink has been an awesome thing to incorporate into our online store! I was having some technical difficulties and reached out to their support team. Within an hour they had responded and helped me correct my issue.
Would highly recommend!
We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. And we appreciate you taking the time to share your feedback!
Brilliant app, does exactly what it says and I use it to connect to products on Amazon and also courses on a different platform. I did need help to do the installation but I emailed and they were brilliant - did it all for me very quickly. Highly recommended.
Thank you for the 5 star review. It means a lot to us. Wish you good luck!
This app is a life saver. One click and my customers can go anywhere to complete their purchase. The support works miracles. I can offer product purchases on multiple websites right from the product page. Highly recommend Outlink.
Thank You for giving us a shot, and even more for leaving us this review. We work hard to deliver the best app experience and we’re glad that you liked it!