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After spending 2 hours trying to import orders, I can say there is
bad, worst and then comes this app.
Template privided is useless. Fields are not recognized. Interface is confusing. Highly unrecommended.
I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide.
We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back.
As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help.
We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.
Did the app just break and is useable now?
The app is working fine; we haven't had any problems with any merchant uploads.
You sent us an email about an order not being imported because the SKUs you uploaded could not be found in your store. We checked to see if there was a problem with the app or if the SKUs in your file were not in your store, and when we searched for the SKUs using Shopify's Product API, nothing came back.
We let you know that our system treats the SKUs as case-sensitive, as our documentation clearly states, to see if there is a case-sensitivity issue. Instead of helping us troubleshoot your data, you told us we were incorrect and needed to fix it, even though the issue was with your file rather than our app.
We tried to work with you to determine the issue, but you were unwilling to cooperate and sent us a short and frankly unprofessional response. We've always been willing to help merchants no matter what the problem.
We're always happy to help if there are any upload errors, whether the error is with the data being uploaded or if something else is going on.
VERY impressed with EZ Importer. We send out annual mailers (nothing beats Shopify's discounts on shipping) and used EZ Importer to bulk-upload our mailing list(s)!! Now, we can bulk-create shipping labels and get our holiday free-beez out all in one place. Very straight forward and EZ to use!
EZ is the simplest way to describe it. Once you import for the first time, you have the perfect template to import time and time again. We import large orders to save time and print massive amounts of labels instead of entering them individually. Their customer service department is fast to respond and will help you create your CSV template to make the process smooth and easy. Could never imagine holdiay season being the same if we had to enter everything on our own.
We used this app to bulk import late addresses from our recent kickstarter. The app works incredibly well! Haven't had any issues and ended up using it for a few other imports - overall a really time saver and the app is well thought through. I can't speak to the customer support because i never had a reason to reach out. I can def recommend this app if you wanna import some orders.
Has been more than outstanding, and more than I needed. The app works flawlessly for me to import orders to my store from external sides. Could not be happier with its functionality and reliability. It takes a few tries to get the imports to be correct and match up. But it is smooth sailing from there.
I had no hesitation to give this app a 5 star rating. The app was intuitive, documentation is well written and we did not experience any bugs from the app. The cost is also fair and reasonable. But what separates this app above the others is the service & support that Ralph provides. Excellent response and a true servant attitude. Thank you Ralph for all your help.
Used this app to import all our crowdfunding orders from BackerKit directly into Shopify. Worked well and support from the team was great. The ability to test a few imports (5 records etc) and also "reverse" them is very reassuring.
Overall it helped us import our orders into Shopify to help us fulfil and also centralise all our customer records.
First time using this App and it has been so useful to import orders!
Highly recommend, very easy to use and understand and the customer service is very friendly and prompt at getting back to you
Highly recommend! Saved us so much £££ in time, no longer having to manually input orders. Excellent.