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We installed EZ Importer to help bring in ~480 orders from one of our Canada-based partners... goal being to pick/pack/ship their US orders and reduce overall postage costs.
We found EZ Importer to be *very* easy to use, albeit with a tiny bit of consultation to their help documentation. And whenever we could not identify the proper workflow ourselves (I'm no genius), EZ Importer's customer support team (we worked with Elizabeth) was HIGHLY responsive, courteous, and quite proficient in providing guidance.
I'd highly recommend EZ Importer for my fellow Shopify enthusiasts, as it saved us an enormous amount of time and money!
This is a great app - detailed, functional and with great support. It's saving our team a lot of time in generating draft orders from a spreadsheet to avoid duplicated work.
EZ is the simplest way to describe it. Once you import for the first time, you have the perfect template to import time and time again. We import large orders to save time and print massive amounts of labels instead of entering them individually. Their customer service department is fast to respond and will help you create your CSV template to make the process smooth and easy. Could never imagine holdiay season being the same if we had to enter everything on our own.
After spending 2 hours trying to import orders, I can say there is
bad, worst and then comes this app.
Template privided is useless. Fields are not recognized. Interface is confusing. Highly unrecommended.
I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide.
We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back.
As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help.
We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.
You can expect ROCK STAR support from these folks. Their product is great and their service if fantastic!
app works great, saved me a lot of time with the ability to upload multiple orders. and great customer service.
Used this app to port over 8 years worth of sales records — after some trial and error with their robust import option set (and EXCELLENT support from the team at Highview Apps) we were able to achieve a perfect port of all past records into our shopify store.
Great work, Highview Apps!
The app team was very helpful and the response rate through email was super quick! Appreciate the help!
Major time saver. We import hundreds of orders a week from CSVs and as long as the files are formatted to map correctly, the system imports them at about 1 order every 2 seconds. If I had to import the orders manually, it would easily take 2 minutes per order.
Also must say that the customer service is great!
As part of migrating from Yahoo stores to Shopify there was a herculean task in front of us to migrate the existing orders in the way they are being displayed in Yahoo store. I looked at several apps and tested them but didn't do the job and finally ran into EZ Importer app and from the get-go, Ralph had provided excellent support. It would take sometime to get used to the way EZ Importer works by creating datamapping etc and once it's done it's a peace of cake to migrate the orders. Ralph had extended great support above and beyond from start to finish and I really appreciate it. Ralph you Rock! Keep up the good work and thanks much for putting together this app! I hope you would add the feature to migrate the tracking info too. Nevertheless, it is a fantastic app and highly recommend it.