O: WhatsApp Chat, Contact Form
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Diego from the Help Center was really helpful and responsive to my questions :) Very happy with this chat app.
Hi The Posture Pal,
Thank you for taking the time to provide a rating and your compliment to Diego!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.
Hope your day is as awesome as you!
Kaylee - Omega Team
can you help me i all ready delete the app but the message button still in my shopify store i want to re install but the other button appear. now i delete again but still the 1 button of message logo cant erase pls help me
Hello there,
Thanks for feedback!
I have checked, Our app not need to add script or code to theme so it's not the icon from our app, maybe it's script embed on theme or other app.
Our app not add script or code to theme.
If you can, please contact to email: contact@omegatheme.com
I'll check and remove this.
Regards,
Kien
It is very easy to set up and works pretty well on my site. The team members are so kind and they always respond very soon to solve my question. High recommend!
Hi DELOMO,
Thank you so much for your review!
I am so glad to hear that the app is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know.
Best regards,
Kaylee - Omega Team
Exceptional customer support. Always feel welcome. Very rare these days! Highly recommend...........
5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback!
Thanks,
Lynn
There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble button does absolutely nothing. Support is not helpful. It just simply does not work.
Hello Jiby Dog Crew Team,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Recently, Facebook has made some changes on their side which have affected a lot of our app loading, our team is still working to deal with those changes and we will keep you posted on this.
The conflict between our app and your theme also made the change not successful as we explained to you before and it's fixed. Regarding the error message that pops up, unfortunately, this is also a Facebook issue that happens on some pages, and they do not state clearly the reason behind it.
This definitely doesn't sound like the service we try to provide to our customers as we completely understand how frustrating it can be to take the time to complete an app for it to be unsuccessful.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
I have NO idea why Facebook doesn't make their own app. I'm glad someone else put in the effort to make something so helpful.
Hi azul-labs-store
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.
Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
Excelente aplicación! funciona perfecto. Lo recomiendo ampliamente para que lo integren en sus tiendas.
Hola DluchiUSACaribe,
Estamos encantados de saber que te gusta usar nuestra aplicación. Muchas gracias por tu revisión. Continuaremos brindando una excelente experiencia a nuestros usuarios. No dude en ponerse en contacto con nosotros si tiene alguna pregunta.
Todo lo mejor!
Kaylee - Equipo Omega
This app did not work properly for me. when installed my product pictures were not visible, reinstalled twice but would not work properly with Electron theme. customer Support was no help at all. Their best troubleshooting method was to reinstall the app.....wow.
Hello,
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your comment about the issue and our support team has reached you to help with this. Please check your email and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
No html code so will only work on a shopify store, so useless as the shopify store is rubbish. No customer support, so I installed a free one from a different company.
Hi there,
Thanks for taking the time to leave a review for us, I'm sorry to hear that you've been having trouble with our app. Our app auto-detects and displays on your store, so you do not need to add code or script to the theme.
Unfortunately, our application only support for Shopify platform, not for others.
We do hope to serve you in the near future.
Regards,
Kaylee