Recenze (8 719)

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
4. srpen 2023

The most difficult and worst experience with this app. Meta is stupid business. I hope this company will loose its monopoly in the world. It has become a full monopoly

Anbreen’s
Spojené arabské emiráty
Doba používání aplikace: 3 dny
Vývojář Meta odpověděl 18. srpen 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

23. březen 2021

No se puede descargar la aplicación de facebook, dice que no existe.
¡Por favor resuelvan esto! es un error grave!!!

doffow
Chile
Doba používání aplikace: 2 dny
Vývojář Meta odpověděl 30. březen 2021

¡Gracias por tomarte el tiempo de dejar tu opinión! Trabajamos muy duro para mejorar la funcionalidad de nuestra aplicación, así que me gustaría investigar un poco más sobre este tema. Te he enviado un correo electrónico para que nos des un poco meas de información. ¡Gracias de antemano! - Jamilah, Soporte de Shopify

5. červen 2023

Awful just awful. Once you connect an account it’s connected forever. No option to connect a different account to your Shopify store. If you accidentally connect a page you didn’t mean to then you’re out of luck and the support crew has zero idea how to help you and can barely comprehend

Bold Beauty Queen
Spojené státy
Doba používání aplikace: 2 dny
Vývojář Meta odpověděl 14. červen 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

Datum úprav: 21. červen 2021

Pathetic! It is not even allowing us to connect the Facebook ad account for pixels. Very disappointing!

DankTrendsIndia
Indie
Doba používání aplikace: 2 dny
Vývojář Meta odpověděl 23. červen 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your Ad account and the Facebook pixel. While this can be tricky to navigate, I'm going to look into this and follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you.

Robyn | Shopify

28. říjen 2022

Right after we installed the app, we get the following error "Sorry, something went wrong". I talked to support and they got the same error. We've installed and uninstalled and still can get the app to work. We are waiting for the support for 4 days now. Kindly help us to launch on time!

Shopgreen
Řecko
Doba používání aplikace: 2 dny
Vývojář Meta odpověděl 31. říjen 2022

Hi there,

Brett here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you are being affected by a known issue which we are working with Facebook's team currently to resolve. I am going to follow up with you via email so I can provide you with updates as we work toward a resolution.

Brett | Shopify

26. březen 2022

I would give Minus Five stars for FB, nightmare to use, you never know when you get restricted/banned for no apparent reasons.

outrecker
Bahrajn
Doba používání aplikace: 2 dny
Vývojář Meta odpověděl 28. březen 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, suspensions and bans it is completely handled by Facebook and Shopify has no hand in these decisions whatsoever. However, I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify

28. květen 2024

The whole thing seems pointless when Facebook tells me I can't have a Facebook shop in my location. So what is the point of importing my catalogue from Shopify to Facebook?

Yvonne Sanders Antiques Limited
Nový Zéland
Doba používání aplikace: Asi 2 hodinami
28. září 2022

0 star!! I can't connect to my Facebook account, the support of Shopify no know the cause, I remove this app!!!

Pluthome
Francie
Doba používání aplikace: 24 hodinami
Vývojář Meta odpověděl 29. září 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to leave a review. I am sorry to hear that you are having an issue with connecting your accounts in the Facebook channel. I would be happy to follow up with you via email to troubleshoot this on our end, however we will need the channel to be re-installed to do so. Looking forward to helping you with connecting, and talk soon.

Charlotte | Shopify

31. prosinec 2023

I can't integrate it

Dream Mall
Pákistán
Doba používání aplikace: 24 hodinami
Vývojář Meta odpověděl 5. leden 2024

Hi There,

Thank you for taking time to leave a review!

Please contact our Business Support team via this link so we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

18. září 2023

Per mettersi in contatto con l'assistenza devi fare le olimpiadi, assurdo che un Social Network con milioni di utenti non abbia un servizio diretto di assistenza tutto si risolve con paginette inutili che non soluzionano niente. Un elefante burocratico che sputa sul piatto dove mangia, perche' gli utenti sono quelli che gli permettono di esistere. Atteggiamento che non saprei definire bene in che categoria collocarlo, comunque pessimo.

PUNK TRIBU ARTISTIC T-SHIRTS BY EMLNO
Španělsko
Doba používání aplikace: 24 hodinami
Vývojář Meta odpověděl 22. září 2023

Ciao!

Grazie per aver dedicato del tempo per lasciare una recensione. Vorremmo aiutarti con una risoluzione.

Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile.

Grazie,
[Metasupporto]