Recenze (5 338)

Celkové hodnocení
4
Počty podle úrovně hodnocení
  • 63 % hodnocení s 5 hvězdami
  • 14 % hodnocení s 4 hvězdami
  • 5 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 16 % hodnocení s 1 hvězdami
2. říjen 2020

goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood

GV&AN
Brazílie
Doba používání aplikace: Asi 2 měsíci
21. únor 2022

I removed the app. The added fee for selling on Facebook just does not make it worth it. No customer support. Randomly rejects some of my design under the sex trafficking excuse. I am not sex traffic. I am an artist and a designer. Ridiculous.

Fine Art by Ane
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Meta odpověděl 24. únor 2022

Hi there,

William here from the marketplaces support team at Shopify. I see you've noted that there are additional fees for the Facebook channel, there are currently no additional fees with the Facebook channel. I also see that you had some trouble with product approvals on Facebook these are likely account specific so I'll reach out to you directly to discuss those and any fees that relate to your experience. Thank you for leaving the time to review our app.

William | Marketplaces Support Specialist
Shopify

27. listopad 2020

I will use this app to help drive traffic. I'm not sure if I did everything correctly but hope it works.

Boutique Soapz
Austrálie
Doba používání aplikace: Více než rokem
Vývojář Meta odpověděl 28. listopad 2020

Thank you for sharing your feedback! We work hard to improve our app functionality, so I’d like to ensure you are getting the most out of the app. I will be sending you an email shortly to get in touch. - Anna, Shopify Support

30. září 2020

I use this app to help me reach a greater audience market for sales and exposure. reaching those in other states can be challenging.

Kookies and Kream Beauty Supply
Spojené státy
Doba používání aplikace: Více než rokem
11. listopad 2020

Simply put, it doesn't work.
For the last 2 weeks, struggling to connect my Facebook page, but nothing presented to connect.
Many emails ping-ponged with just the same thing over and over again. Why would you shut it down the old system when the new system hasn't yet been confirmed to work? You don't even update the instruction on how facebook channel can be connected in the new system. Isn't this too immature?
The manual facebook connection was so much easier and simple, and easy to fix if problems arose. Plus, what happened to the awesome shopify support system?
No more phone support!
I used to call the support centre when having problems, which was quick, easy, instant… was awesome. Now, no calls, the chat takes much more time and fiddling than talk by nature of the system, and email back and forth seems taking forever as reply takes normally more than two days, etc. Meanwhile, I couldn't start my business after exhaustive work I pour in for so many months.
Shopify, please go forward not backward!!!

i.cluie.com
Austrálie
Doba používání aplikace: Více než rokem
Vývojář Meta odpověděl 13. listopad 2020

Thank you for sharing your feedback! We work hard to improve our app functionality and to have the appropriate resources available to support our merchants. It sounds like you have been experiencing a difficult time in getting the app connected and getting in touch with our Support team. I will be following up via email to look into the issues you are currently facing and to ensure you are getting the support you need to get connected to the app. - Anna, Shopify Support

3. září 2022

Had to uninstall with the channel constantly posting updates to FB page feed with no option to disable. New products, price updates, etc. are all automatically posted to your feed. Need to give users choice If you're a fan of choice and controlling the content on the front end of your socials, this app ain't for you...

Outdoors Domain
Austrálie
Doba používání aplikace: Více než rokem
Vývojář Meta odpověděl 6. září 2022

Hi there,

Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.

Thomas | Shopify

23. říjen 2020

Facebook reaches a lot of potential customers. I love that I connect with family around the world. The advertising can be very targeted since they know so much data on the individual.

SuperflyKustomz
Spojené státy
Doba používání aplikace: Asi 2 měsíci
24. září 2022

If we could give zero stars that would be our rating. This is a terrible app, because FB is terrible. We can't get it to work. No support from FB AT ALL. No way to reach anyone. No contact information. Shopify can't help anymore with this either. What is the use of this? It is beyond confusing. This has been a huge waste of time for us, trying to get this to work again (it used to work until the other day). Beyond frustrating. We have lost revenue from the FB commerce business model for stores, which is a horrible, horrible, horrible experience. Shopify tells us it has to do with the change over to META and everything will now be handled by them. They are a tangled web (pun intended) and treat business owners (small ones anyway) with seeming disdain. What's the point of trying to do anything with them? FB cuts you off. The app doesn't work. There are no humans to help. Stay away!

ThumbPRO
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Meta odpověděl 26. září 2022

Hi there,

Thanks for reaching out with your feedback, my name is William and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

William | Marketplaces Support Specialist
Shopify

25. leden 2021

Bis jetzt klingt das vielversprechend. Ich werde weiter daran arbeiten um noch mehr zu erreichen...

SCHANZER GWAND
Německo
Doba používání aplikace: Asi 2 měsíci
15. duben 2021

Shopify works amazing with thier app but they are Unavailable for our region while some people used VPN to access thier service

GizmozTshirts
Indie
Doba používání aplikace: Téměř 3 roky