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Absolute dog water. All of my products have been approved to sell through the FB and IG sales channel for over a year now. I never had an issue tagging my products before. Recently, when I tag my products, which have been approved and are currently listed as approved, in posts the tag gets removed saying I've violated meta's policies. I've read the policies and I haven't violated anything. I sell skincare products. I submit for review and never hear back. There is no explanation as to which policies I have "violated". I've tried uninstalling the sales channel and reinstalling it, if that doesn't fix the issue then I'm removing Meta/IG shop from by business instagram and just directing people to my website. I'm not going back and forth with customer support or any of that nonsense. It's not a good use of my time. I have a website I'd prefer for people to use anyway so if this reinstallation doesn't work I'm done with this rigamarool.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Are they crazy? The update in November basically lets Facebook take over your store. They have access to everything you do and your customers. Shopify should be more interested in protecting there customers information and best interest than promoting Facebook. I would highly suggest you remove the application or put your settings to conservative. I hope Shopify did not automatically share my customers information with Facebook.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I can see that you are concerned about data sharing with Facebook. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help.
Jason | Shopify
Since switching over from the old facebook shops app to this one, my shop has now been removed and I have no reason why and have been trying for months to see what I am doing wrong. I emailed shopify support and they said it is facebook's fault. No one from facebook to contact though. I was running ads before and now cannot. Big thumbs down from me ... this is our business and random crap like this affects our income. Not happy to say the least.
Thanks for taking the time to share your feedback! I definitely understand how frustrating it is to not be able to connect your Facebook Shop with us after having already done so with our previous app. When it comes to account eligibility, this is something determined directly by Facebook so I would like to get in touch with you to share some resources on getting this resolved and how you can contact Facebook. I've sent out an email to learn more about what happened and provide you with the proper next steps. Looking forward to your reply. - Jamilah, Shopify Support
impossible to get to work. in the facebook pixel none traffic go to facebook from shopify. i think the pixel was never deployed, but say thats working fine in shopify, more easy will be get access to copy/paste the pixel code in the website. :S
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook pixel. When it comes to issues with pixel tracking, it often has to do with either it not being set up properly or multiple pixels being set up at the same time. I'm going to look into this for you and follow up with you over email.
Adil | Shopify
Confused on how to set up and use. Not user friendly. Very complicated. I just backed out and will not set it up.
Thanks for sharing your feedback! I can definitely understand your frustration. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
no se entiende muy bien. lo encuentro muy dificil.
todo el resto resulta muy facil pero este apartado no se entiende
Gracias por compartir tus comentarios! Trabajamos arduamente para mejorar la funcionalidad de nuestra aplicación, por lo que me gustaría investigarlo más a fondo. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify
TERRIBLE- DO NOT USE!!!!!!!! I HAVE BEEN HACKED AND SOMEONE RACKED UP 1500 ON MY ADS ACCOUNT!! NOONE CAN HELP ME. I HAVE HAD TO SHUT OFF EERY SINGLE CARD I OWN, ALL MY ACCOUNTS HAVE HAD TO BE FROZEN. MY LIFE LITERALLY JUST FLIPPED ALL BC FACEBOOK!!!!!!!!!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear about your experience here, I am going to follow up with you via email, so I can help you get in contact with Facebook's team about this issue.
Charlotte | Shopify
Very bad, there is always the problem of facebook detection error
The credit card information is sent to facebook, and it is impossible to judge whether the purchase event and api are duplicated, resulting in low advertising efficiency...
很糟糕，一直存在facebook檢測錯誤的問題
一下信用卡資訊傳送給facebook,一下購買事件和api重複無法判斷,讓廣告變的效益非常差....
I can't use it as intended because they hate TikTok or something??? There could be other reasons but they do not provide specific examples.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.
Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.
I look forward to chatting with you!
Paola | Shopify Support