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I am having nothing but problems using the direct integration feature that is supposed to directly connect my Shopify store to my Facebook and Instagram. Although the items are saying they are visible in Shopify, FB and Insta, they do not show on either of the profile. And they are active.
I just downloaded the app but I have reading a lot about it and I wish it will match my expectation of reaching to the right audiences
There are too many steps to follow and it is confusing. Especially if you are not computer savvy. I will you could click just one button for integration.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Haven't utilized the app yet but connection was very straightforward. Wish that Instagram utilization didn't require Facebook page as well.
It's easy and flawless, it combines the advantages of Meta and Instagram in a single app beside providing on app customer check out.
Hi there,
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
I can't connect my store, it was connected but the instagram shop wasn't syncing up properly, so I tried again. I removed the connection but when I try to add it now it gives me the error message: Each asset is already associated with a different shop. Please disable one to proceed.
I read the previous bad reviews and Kristin and Aaron nicely reply and refer the bad reviews to contact their support team on the link: https://www.facebook.com/business/help.
Now here's the joke there is no way to contact them! There is a big button in the right top corner of the screen that says "Get support" you click it! You get redirected to https://www.facebook.com/business/help/support but guess what it's just an empty page.
Hi there,
Thanks for taking the time to leave this review. I'm sorry to hear you had issues with connecting your Instagram shop in the app, and with getting in touch with support through the links we provided.
I hope that in the time since you left this review, you've been enjoying the app and haven't had any more issues. If you'd like to talk to support, and for some reason the support link at www.facebook.com/business/help is not loading for you, you can reach out via the 'Get Support' links in the Facebook & Instagram app itself, or we also have a support link in your Commerce Manager too.
Best,
Cailla
I used the app to help me connect my business page to Shopify. It was very user friendly and I did not have any questions
I am not sure what I am doing yet but setup was easy. Everything flowed nicely and is going to help sale products on facebook.
Can I get help from the Shopify support team? I am going to give it a chance even though I got rejected, stating Your shop can't be published.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Please contact our Business Support team via this link for further assistance: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
Thank you,
[Meta Support].
I'm just not exactly sure what's happening. Its above my paygrade, unfortunately, despite the fact I own the company. It seems like we were all set, but I'm GUESSING FB changed its terms, so we had to do what was requested.