Recenze (8 234)
Zpřesnit
-
Podle hodnocení
if you haven't done this before, i think reading the documentation PRIOR is a big big help. It's good information for someone that doesn't do this all day long. After I read everything I could, I was able to complete the setup without any issues :)
Thank you
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
User friendly. Must do it from computer and not mobile. Setup took 1 hour for 2000 products which is not bad.
Quite amazing how it creates great connectivity with Facebook & Instagram collectively for easier integration and accessibility.
Es muy útil, aunque un poco difícil de usar, pues las cosas están escondidas.. No se, también he tenido problemas para conectar con shopify y los productos. Quizá no soy muy habil..no lo se,
This app's integration with Facebook, for us and many other shop owners (see https://community.shopify.com/c/Shopify-Discussion/Facebook-followers-seeing-posts-quot-Shop-name-added-an-item-to/m-p/959267/highlight/true#M210402) is broken. It will periodically for no reason make a post to your store saying a new item was added to your shop, even if the product has been in the shop forever. It makes your facebook shop look deceiving to your customers. We and many others have contacted Shopify and they say it's Facebook's fault and apparently don't have a fix.
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
I Am not even attempting this complicated tedious set up after reading these reviews. It seems like no one in the chat really wants to help either. They just send you tutorials. Well, I could have done that myself. Waste of money.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
This seems to be a very good app. I am using it for the first time so can share more after sometime.
Hola, estoy intententando conectar la aplicación a mi cienta de Facebook pero inmediatamente sale un error y no puedo avanzar, he desistalado la app varias veces pero siempre sale lo mismo....como debo proceder para poder realizar correctamente la instalación y poder empezar a trabajar?
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Metasoporte].
While it's absolutely essential for any ecommerce company, this app is NOT very intuitive and there is virtually no support other than the very generic support email. And even then they have no clue how to help you since it's such a niche app!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Feel free to reach out via the link if you need further assistance from our team: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
I just downloaded the app but I have reading a lot about it and I wish it will match my expectation of reaching to the right audiences