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Great integration, simple to implement, and provides huge flexibility and scope to scale your business
The experience was great, for the most part straightforward. Just very crowded as far as everything being on one page
Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business and this has been the most frustrating process and it should not be. All I am requesting is help, and as a business owner, I should be granted that request. Plain and simple.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Easier than I thought. I hope this improves sales as stated. I will return with an updated additional star if its working.
love it they are good at helping you through I can reach out to a lot of friends and customers ....
Majority of the time it doesn't work, the other times it requires me to reauthenticate, "load cookies".
Thanks for sharing your feedback! I can definitely understand how frustrating that may be. It sounds like you might have been experiencing a browser related issue when using the app. I'd be more than happy to investigate this further for you! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale.
I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data.
I'll update this review to five stars if someone fixes this problem.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
its been rough with the constant changes and logging off and on. But just have to adapt to it. I thought I had the facebook app connected with my shopify store but then I had to do it all over again. And it says that i have verified my domain on the business mgr but i cant visually verify it.
Thanks for sharing your feedback! I appreciate you powering through the setup and leaving us an honest review. You raised some issues that I'd be happy to address. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
im new selling in social media. with facebook channel it help to sell. And learn to explore new opportunities
still learning to use. reinstalling is not very fun! still i am getting a few orders from fb.
the IG app is better