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This app is not working properly since 15 th June 2021. Prior to that time line performance of the app was good. I used to convert 50-60 order per day through facebook advertisement. Now the sale become less than 10 order per day. No server side integration is there for purchase event now.
Hey there,
Luke here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the performance of the app. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Luke | Shopify Support
I dont get to my target client. I find difficult to reach people I need. I recomend to try something different from Instagram
I can't connect to the Facebook and Instagram stores successfully, and the support is useless. When I seriously emailed meta, I never got a reply. I created a work order consultation many times, so no one replied to me?
Hi There!
Thank you for taking time to leave a review. We apologize that you have not received a reply to your inquiry and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I did use it but still didnt change the speed... :-/ I dont know how to improve it...I might be hiring an expert to do so.
Thank you for leaving a review and sharing your feedback. I'd like to learn more about your experience and what you are hoping to achieve using the Facebook app in order to better support you. I'll be emailing you shortly to discuss any comments or questions you have. - Veena, Shopify Support
Setup was easy. Why are you asking me to review it before I got a chance to use it? Also what's with the character limit?
einfach zu bedienen schneller ans ziel zu kommen sehr gerne benütze ich und meine kreis diesen App lg
I am facing a problem with the pixel, I am not getting the correct events and event parameters in my Facebook Event manager. E.g Facebook Showing 3 purchases but in reality, there are zero purchases and also showing zero conversion value for some orders.
Helped me expand my customer reach. While not certain on its impact yet, best to send over a new review later on.
I was a bit to technical for me. I felt it could be a little more user friendly. But we will see once I have actually used it.
I cannot get any kind of support from anyone to help me with the problem that my Facebook & Instagram Social Links on Shopify keep going to the "Manage Page" where customers can access all of my Facebook/Instagram settings etc. I have read all of the so called "advice" leads on how to stop this from happening, but it just doesn't work for me. I need to speak to an advisor at Facebook, not be offered endless confusing automated replies.
Can someone at Facebook please help me with this? (P.S. By 'help' I don't mean send me even more confusing links, I need to speak to an actual advisor!)
Many thanks in advance.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].