Facebook & Instagram

I am having the same issue as a lot of other customers are having. I am gathering there is some sort of connection issue between shopify and facebook. I think it's the pixels. In my shopify store it has one pixel number and in facebook I have 2 different one's. I cannot change it no matter what I do. The app to connect shopify and facebook was working fine till April. Then one of my products got restricted. It is a cutting board, so I don't know why it was flagged. I deleted the product from Shopify but even 4 months later it is always stuck in facebook. I have deleted this app and reinstalled it probably 20 times and it still doesn't work. I have spent about 14 hours talking to various customer service people from Shopify and Facebook and none of them have been able to help me. My account has been restricted but my ads have still been charged to my facebook account. I have 35 different screen shopts of various stages of both of my accounts that I have emailed to customer service and again my account is still restricted.

L'application ne fonction plus correctement depuis le gros bug de facebook.
L'application n'est plus reconnu bizarre.

Instagram works :/ facebook doesn't and I cant find a solution to my problem anywhere - it says my page hasn't been approved due to their criteria however I have gone over that a million times and trying to request a review however there is nowhere to request this review it isn't showing any products all of the links say that all is ok I have verified EVERYTHING I have emailed for help I have spent HOURS on this - HELP!!

App is not working currently - I can not do any settings, but it seems my pixel is still working. when I want to go into settings of this app it says I would have to login, but then there is an error??

Facebook will not allow me to publish my store and only gives vague reasons why. They also keep disabling my account for violating policy when I haven't used anything on their site but the business tools. This experience has been a total pain in the neck and definitely not worth it. ***NEW*** I can’t get help because FB is blocking my access to contact them. Here is the message ***Your account has been disabled
You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.
We have already reviewed this decision and it can't be reversed.
To learn more about the reasons we disable accounts visit the Community Standards.*** The main issue I have is that I haven’t done anything with the personal account. I HAVE NOT sent friend requests, messaged anyone or even put uploaded anything to my personal account. As far as my business listings, all I have done what filled out information and continued to set account up. I HAVEN’T VIOLATED ANY COMMUNITY STANDARDS.. This has to be an oversight, mistake or confusion but FB wont hear of it.

The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.
The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).

Un scandale meme commentaire une honte de payer un abonnement pour une application pareil

Absolutely THE WORST APP EVER! Their support is horrific. I have been trying to connect the FACEBOOK app for INSTAGRAM shopping for over 4 months and still have not been able to get them to fix the problem connecting it to my SHOPIFY catalog correctly. I do not recommend this APP or Facebook for Shopify. A client who actually works at FACEBOOK told me that their support so bad - you are better off giving up as it is outsourced to India and they do not help anyone with any connectivity issues. Total waste of 1000s of HOURS as well as over $10K in employee time setting up our Shopify Catalog for Instagram shopping and we can't get it to work. We were told we are better off starting over with a new Instagram account versus actually getting it to work with our live pages, but we have the account since Instagram launched and our following is over 70K so this doesn't make any sense to start from scratch with new social media channels just to get Shopify to work with it, they should have better customer support!

Hi, I have tried connecting my shop and keep receiving a message that states "This shop is not eligible for shop with checkout on Instagram or Facebook at this time." But I followed every step and have a reputable business.

There’s no page at this address Check the URL and try again, or use the search bar to find what you need. please fix??

we get the following error "Sorry, something went wrong" same like other users, can your help us to solve this problem too