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Hola, estoy intententando conectar la aplicación a mi cienta de Facebook pero inmediatamente sale un error y no puedo avanzar, he desistalado la app varias veces pero siempre sale lo mismo....como debo proceder para poder realizar correctamente la instalación y poder empezar a trabajar?
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Metasoporte].
While it's absolutely essential for any ecommerce company, this app is NOT very intuitive and there is virtually no support other than the very generic support email. And even then they have no clue how to help you since it's such a niche app!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Feel free to reach out via the link if you need further assistance from our team: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
really good, still learning though. Very easy to transfer everything from store to facebook
look forward to using it more.
No funciona! Cuando intento abrir el canal y conectar mi cuenta, me envía a esta dirección https://business.facebook.com/out_of_scope_redirect/?in_business_subdomain=1#_=_ En la pantalla sólo un mensaje:
"Este contenido no está disponible" Simplemente, no funciona
I was setting up the Facebook Shop for our Shopify Store. It seems to be working well until it was dissaproved. I need to see what changes are required to get it approved.
Thanks for sharing your feedback! When it comes to account integrity reviews, Facebook handles this directly, and our app simply reflects the decision they send over. If you'd like more context on your review, you'll need to appeal directly to the Facebook Business Team. I’ve sent out to an email to you discussing this further. I look forward to your reply. - Abdalla, Shopify Support
I have no clue about all the code and algorithms that facebook and shopify uses to manage user data for marketing purposes. Knowing that I must unify both shopify and facebook however, I find that facebook along with shopify simplified the process with click through fashion that provided detailed information about the purpose of each action as well as the necessity of those actions.
Horrible instructions are not clear.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I used this app to set up my ads account and payment method. It was okay. Had to go back and forth couple of times. I enjoyed adding profile photo and changing name. Did not enjoy going back and forth, can make it easier to delete old ad accounts.
I am still learning how to manage the FB adv. I will do the comments later.
So I have nothing to tell you right now.
worst experience ever trying to set this up. after talking to multiple people from facebook and shopify still cant set up
Hi there,
William here from Shopify support, thank you for taking the time to review the Facebook app on Shopify. I see that you've not been satisfied with the support you previously received. If you're open to trying again I'll send you an email to follow up and assist with account specific instructions.
William | Marketplaces Support Specialist
Shopify