Recenze (8 358)

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
10. září 2020

Interface looks much cleaner and seems much easier to navigate than the old Facebook Shop. I like the way the Shopify app guides you through the app. Happy to have our shop on Facebook!

Maddie Merriweather
Spojené státy
Doba používání aplikace: Asi 18 hodinami
Datum úprav: 9. duben 2021

its really fascinating app. its user friendly and i liked it for my shopify store. we are well converting now.

Jey-Da
Spojené státy
Doba používání aplikace: 9 dny
5. říjen 2020

I am not sure , but seems easy , although the setting is much different but seems ok , waiting for the results ....

CHECK MY FAT
Katar
Doba používání aplikace: 9 dny
3. říjen 2022

Unable to link Shopify to Facebook. Error message states 'ineligible'. Shopify aren't able to figure out why. Have messaged Facebook support. Received a message back informing me they are looking into it. Hopefully this will be resolved. Impossible to understand and navigate settings and help sections in Facebook..it's full of terms and frases that arn'e easy to understand. Not very user friendly!

Amizest
Spojené království
Doba používání aplikace: 9 dny
Vývojář Meta odpověděl 5. říjen 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel App. While Shopify has no hand in determining the eligibility for the Facebook assets, I will be reaching out to you shortly to ensure you have all the necessary resources to request a review.

I look forward to chatting with you!

Paola | Shopify Support

11. únor 2021

All of my boxes have the green check mark for set up but the button for Request Approval is still grayed out. A little frustrating. Probably user error. :)

FortuneSuits.com
Spojené státy
Doba používání aplikace: 15 dny
Vývojář Meta odpověděl 12. únor 2021

Thank you for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Anna, Shopify Support

16. březen 2023

c'était parfait jusqu'à maintenant, shopify me signal que ce canal de vente n'est pas pris en charge en ce moment.
s'il vous plait, aidez moi à résoudre le problème.
merci d'avance.

Expedit International
Alžírsko
Doba používání aplikace: 9 dny
Vývojář Meta odpověděl 3. květen 2023

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Merci,
[Méta-soutien].

6. září 2021

We can't connect our Shopify account with Facebook. It says our catalog is already connected. There is no dedicated point of customer service, just opening and reopening the same windows in a hall of mirrors. Our emails go nowhere. Facebook will also not let us change our name because it violates policies, when it clearly doesn't. So beyond frustrating.

shopsundayschool
Spojené státy
Doba používání aplikace: 9 dny
Vývojář Meta odpověděl 8. září 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to send you an email and see if we can address some of the issues you were having with the app.
Jack | Shopify

19. prosinec 2020

i want to connect personal Facebook ad account but app is not allow to do that because i don't want to use credit card

Turbo Style
Indie
Doba používání aplikace: 9 dny
Vývojář Meta odpověděl 22. prosinec 2020

Thanks for sharing your feedback! I can definitely understand how frustrating that may be. However, Facebook does require that personal ad accounts have an ad spend in order to connect to the FB Channel. I sent you an email to discuss alternative payment methods further! I look forward to hearing from you soon. - Jeferson, Shopify Support

19. září 2023

It's ok, there are things that should not be as difficult as they are or other things that are hidden but very needed for your shop to work.

WearManga
Spojené státy
Doba používání aplikace: 15 dny
Vývojář Meta odpověděl 22. září 2023

Hi There!

Thank you for taking time to leave a review. If you need further assistance from us, please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

6. srpen 2023

Painful support and service, impossible to enable the service after thousands of security checks and requests to send personal documents. Better to turn to other more efficient, serious and professional sales channels. Facebook is a mess.

POGZON
Spojené království
Doba používání aplikace: 9 dny
Vývojář Meta odpověděl 18. srpen 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].