Recenze (8 880)

Celkové hodnocení
4,2
Počty podle úrovně hodnocení
2. duben 2023

L'app non funziona, cosi come il pulsante di assistenza. Non possiamo installarla in nessuno dei nostri store. Per favore risolvete!!

Bodycade
Itálie
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 3. květen 2023

Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Grazie,
[Metasupporto].

30. listopad 2020

If I could zero stars I would! I have reached out to Facebook and Shopify numerous times over the past month due to not being able to publish my Facebook page. I have sent tons of screen shots of the errors that they have asked for and they all seem to not know what is going on with my page. Facebook is keeping me from selling my boutique clothing due to horrible customer service! It's hard to believe that no other business owners have had this same problem.

Ocean Dream Boutique
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 1. prosinec 2020

Thanks for sharing your feedback! It sounds like you've been through a lot, and I'd love to help you work through this. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

28. červenec 2022

Even if a product has multiple images, only one image is linked to Instagram Shopping.
This specification makes it impossible to take advantage of Instagram as an image SNS. A single image does not inspire users to buy.

MOOD
Japonsko
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 29. červenec 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

10. únor 2021

Shopify told me that my Instagram app was no longer up to date and to install the new Facebook app. Since doing this, we have lost both Facebook and Instagram shopping and when I try to reconnect, I am told some of our products are not suitable and the shop is denied. Even after having deleted said products from Shopify, it is still not working. Can somebody please offer some advice as we have lost two shopping channels. Very, very upsetting!

Miles Kelly
Spojené království
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 11. únor 2021

Thank you for taking the time to leave a review. This certainly does not sound like the expected behaviour when migrating over to the new app. When it comes to account and product eligibility, this is something determined directly by Facebook so it would be best to contact Facebook directly regarding your shop's eligibility. However, I'd like to hear more details on your experience to see if I can provide some resources or guidance in getting this resolved. I will be sending you an email shortly to learn more about what happened. Look forward to your reply. - Anna, Shopify Support

6. září 2020

With all the money Facebook has, one would think they would attempt at providing a user friendly service. What a joke.

Mileage Clothing Inc.
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 6. září 2020

Thank you for your feedback! I am going to send you an email so that we can look into the set up process together and answer any of your questions. -Emily, Shopify Support

1. únor 2021

The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.

Oil On My Hands
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 2. únor 2021

Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support

17. únor 2021

For some reason, I got denied for using IG/FB Shopping and have tried for months to get the decision appealed and have heard NOTHING from support - still just denied with no explanation. SUCKS

SKUIFF© Apparel
Jihoafrická republika
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 18. únor 2021

Thank you for sharing your review. I can understand how frustrating it can be to have your Instagram Shopping request denied. However, Shopify Support does not have any involvement in the decision or review process. Our app is simply reflecting the decision Facebook sends over. Your best bet is to get in touch with Facebook via their live chat to get more context around your review and what steps to take next. To contact Facebook, you can go to https://business.facebook.com/business/help and click on get started. Please note the get started button is only available subject to volume. So I recommend trying a few times throughout the day if the chat is not available to you. - Abdalla, Shopify Support

21. červen 2021

This app will kill your budget, the bug come up at 10th but after 10 days they dont fix it, i have to turn off ads account because of this app

MKTEE
Vietnam
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 23. červen 2021

Hey there,

Robyn here from Shopify. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear that the issues you're facing have caused you to pause your Ad campaigns. I'm going to look further into this and follow up with you in an email to see what I can do to get this fully resolved.

Robyn | Shopify

7. říjen 2020

Zero Support. Unable to Publish shop. Product Prices are all messed up. No Trouble Shooting steps anywhere.

TecVogue
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 8. říjen 2020

Thank you for taking the time to leave a review. I'd like to look into your product pricing and sync issues further so I'll be following up with an email shortly to discuss details and help you find a resolution. - Veena, Shopify Support

21. květen 2023

This is not user friendly, dont now why billion dollar company have pathetic setting restrictions, facebook is not recommended for new businesses

Sentosky
Singapur
Doba používání aplikace: 3 měsíci
Vývojář Meta odpověděl 22. květen 2023

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].