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Everytime I try to sync Shopify and the Facebook Channel under the tabs "Sales Channel" it allows me to put in my login information, and I get a popup saying "Sorry something went wrong. We are working on it and we'll get it fixed as soon as we can. I have uninstalled the app, cleared my cache, used a differrent browser, and nothing seems to work.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Useless app... Having endless errors since installing it... And both Shopify and FB support team are not helpful at all. Have been trying to fix the tech issue for months and still no solution. No money will be spent this year on FB ads now.
Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you are experiencing some issues when installing the app. I'll be following up via email to discuss shortly. - Anna, Shopify Support
I have been trying to sync my Shop with Facebook for the past month. When I try to update my phone number, Facebook says they sent me a verification code but I never receive one. I have been doing this periodically, because you are allowed a limited amount of requests for the verification code per day.
Hi there,
Vance here from Shopify. Thank you taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to help you work through the phone verification issue you described.
Talk soon!
Vance | Shopify
BUGGY PIECE OF S
GET BACK FACEBOOK PIXEL ID FORM Now your social account review will kill your business, congratulations!
No FB social account (Even if you are agency) — NO WORKING SHOP WITH FB Right now I can't reconnect account which is under review because of BUG - A LOT OF STEPS OF POTENTIAL BUGS and ISSUES ADDED WITH THIS APP. BUSINESS GOING TO BE HARDER - THANK YOU SHOPIFY!
HELLO WOOCOMMERCE & CLICKFUNNELS! GET FACEBOOK PIXEL BACK
Thanks for sharing your feedback! I can definitely understand your frustration with this new change. We work hard to improve our app functionality, so I’d like to look into this further with you. I’ve sent out to an email to you and we can discuss further there. - Abdalla, Shopify Support
Facebook Business Manager is terrible and when you encounter issues there is absolutely zero human support to resolve simple issues - my ad account was disabled (despite not even having tried to run any ads as I was just setting it up). I have spent the best part of my week trying to get my issues resolved and to be honest it has delayed my business launch by a week. Facebook Need to create a dedicated support for this.
Thanks for sharing your feedback! I definitely understand the frustration of not receiving support when you really need it. I want to get to the bottom of this with you, and in that regard, I’ve sent out to an email to you. I hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It will not let me connect Facebook/Instagram to my Shopify Store due to violating their content policy. I only currently have a hat for sale and it is just up there for a test really. I am just getting set up for affiliate marketing. This is crazy! I see no way to discuss or resolve this!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
What is this absurd that to connect an Instagram account you NEED a facebook ACTIVE account? I understand that is the same company but this is ridiculous as I can't use the app now because of this
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
They restrict my account forever!
I uploaded my id, but they treat me as scamer. I spent my days like trash.
Thank you so much for leaving a review. That certainly does not sound ideal. When it comes to account approval this is something determined directly by Facebook that we have control over. I would be more than happy to share resources on contacting Facebook to see if you can appeal their decision. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
Do not down load it unless you want your account disable and then permanently deleted. This has happened to me. First I thought it was my fault then I realize when you try to connect it a facebook automatically diables the account for no reason given. I tried to connect to my account and I lost my account. Facebook does not have anyone live to talk to and because of Covid they are just cancelling the account without review which is not fair. I am very disappointed with this app
I appreciate you leaving your feedback! That definitely sounds like a stressful situation. On that note, there are some steps we can take to address this. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Can't be installed, being stuck on connecting business assets - surely a big problem. Please fix this asap
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron