Recenze (8 714)

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
19. březen 2023

Não estou conseguindo conectar minha conta. Poderiam ajudar? Dou mais estrelas assim que resolverem. Problema: Este conta não pode ser selecionado porque não tem uma presença estabelecida no Instagram. Tente novamente quando seu conta tiver mais atividade ou selecione um ativo diferente. No entanto, a página já tem 1 mês e possui alguns seguidores.

Cozinha Prática
Brazílie
Doba používání aplikace: Asi měsícem
Vývojář Meta odpověděl 3. květen 2023

Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Obrigado,
[MetaSuporte].

17. říjen 2023

BEWARE - Horrible service. They have provided no solution or resolution to a setup issue reported on Sept 17; it is now Oct 17. Every time I follow up with them, I receive a generic response. I've specifically asked for ETAs, insight, and visibility into the issue on multiple occasions over the last four weeks so that I can have some sort of timeline on when the problem will be resolved, and they have provided zero concrete answers. This is the takeaway I want you to know: I have not been able to set up a shop with this channel in 4 weeks. Don't waste your time here.

CaringPaw
Spojené státy
Doba používání aplikace: 30 dny
Vývojář Meta odpověděl 20. říjen 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the troubles you've encountered with setup.

Please follow-up with our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can continue to assist you there and ensure you have the best possible experience.

Thank you,
Meta Support

25. březen 2021

Hello we're running into issues integrating the app and our website. The error seems to be coming from ownership issues with our Facebook page. We don't have a single owner to the Facebook page and full permissions are given to the Admins. Facebook doesn't seem to have an option for a single personal page to be the account owner anymore. Some of the errors include: "You do not have admin permissions for the business Peter Coppola you are trying to use, so you cannot complete the flow. Please contact the business admin and obtain permission first." and "To transfer this Page, make sure you’re the admin of the selected Business Manager and the admin of the Business Manager that owns this Page." Again, we're the owners but the app is not recognizing that and will not let us move forward with integration.

Peter Coppola
Spojené státy
Doba používání aplikace: 30 dny
Vývojář Meta odpověděl 29. březen 2021

Thanks for sharing your review! I can definitely see how your experience so far with the app hasn't been ideal. I'd love to go over all the necessary permissions when connecting your Facebook assets to our app. I’ve sent an email to discuss this further, I look forward to your reply! - Jamilah, Shopify Support

17. červen 2023

got instantly banned saying that i didn't apply with the 4th point of the policy or whatever. I read it and i am a 100% sure i didn't violate the terms. I asked for a review and got said that the original reason was true and that my account should stay that way. I literally didn't even started using it. Thanks.

WiseTime Shop
Belgie
Doba používání aplikace: 30 dny
Vývojář Meta odpověděl 27. červen 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

9. březen 2021

This is single-handedly the #1 worst experience of anything and everything of all time, not hyperbole. BEWARE! At the end of January, I followed the setup steps for the FB sales channel, which included creating a commerce account. The bulk upload of my products into the commerce account immediately got my Business Manager restricted. Not only that, but by association my personal ad account was also restricted from advertising. Facebook is citing "issues of integrity" with my Shopify Commerce account. I cannot advertise on this business manager, my personal ad account, and by association, any business manager I make from my personal ad account. I have gotten 0 support except for being referred to Facebook. There are others who have experienced similar issues evidenced by the other negative reviews. This has cost me 6 weeks and counting of trying to remediate the issue, and having the ability to use Facebook as an advert platform for any business. Please fix this.

Financier Apparel
Spojené státy
Doba používání aplikace: 29 dny
Vývojář Meta odpověděl 10. březen 2021

Thank you for taking the time to leave a review. This definitely sounds like a very frustrating experience and not what we would expect. When it comes to account eligibility Facebook has complete control over this aspect so you will need continue working with Facebook to get your account status rectified. I'll be following up via email shortly to see if you have any additional details to share. Look forward to hearing back. -Anna, Shopify Support

24. listopad 2023

hard to use. can do verify for me.

AUSK2
Austrálie
Doba používání aplikace: 28 dny
Vývojář Meta odpověděl 1. prosinec 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

26. květen 2021

My business and personal ad account is being restricted without any reason. i was running ads and after 4 days my business ad account was restricted without any warning. facebook's AI system system totally sucks. im not able to appeal they asked me to verify my business i have provided them documents and now showing me in review. i hope their system will verify in next 2 to 3 years

Lexura
Spojené království
Doba používání aplikace: 29 dny
Vývojář Meta odpověděl 27. květen 2021

Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I can understand that experience would be frustrating. I will be following up with you through email to get some more context that I can share with our development team. Looking forward to chatting with you! Spencer | Support Specialist

19. duben 2023

Es una absoluta basura como todo lo que crea meta. Confusa, enrevesada, liosa, disfuncional, acaba con la paciencia y consume mucho tiempo.

www.theforasters.es
Španělsko
Doba používání aplikace: 28 dny
Vývojář Meta odpověděl 3. květen 2023

¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de Soporte comercial a través de este enlace para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Gracias,
[Metasoporte].

Datum úprav: 1. prosinec 2023

This app will not allow me to accept meta based checkout.. Spent days working on it and talking to support but no luck so i am uninstalling. I have submitted tickets to both shopify & instagram and no luck.

MiddleagedMuscle Apparel
Spojené státy
Doba používání aplikace: 27 dny
Vývojář Meta odpověděl 1. prosinec 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

22. říjen 2020

DON'T GIVE PERMISSION TO THIS APP.
I had problems with this app as an agency. This app gave permission for fraudulent ads to be advertised on customer accounts without my permission.

Box Vision
Brazílie
Doba používání aplikace: 27 dny
Vývojář Meta odpověděl 23. říjen 2020

Thank you for taking the time to share your feedback. The Facebook app does not interact with customer accounts, however we take customer privacy very seriously so I'll be following up in an email to learn more about the issue you are having to provide support to see where the issue might originate from. - Veena, Shopify Support