Facebook & Instagram , 4.675 recensies

Algemene beoordeling
3,8
Cijfers per recensieniveau
  • 62% recensies zijn 5 sterren
  • 15% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 16% recensies zijn 1 sterren
20 april 2024

Really bad. Only some of my products from my Shopify website show up on my Facebook business page, so I can't tag any of my products on my Facebook business page. So boosting or creating an ad on Facebook business is a waste of money. Also I reached out to support several times, and nothing has been done. This has been an ongoing issue since I linked my Shopify website to Facebook business page, total nightmare. Very confusing, repetitive tasks and typing to explain issue, (and again writing about the problem here) No help. Keeps saying it can't link items from my store. Why advertise if they can't sync.

Dana Cooper Bermuda
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
17 april 2024

Please give us the option to remove the default URL parameters. The tool adds '?utm_content=Facebook_UA&utm_source=facebook' to all our product links and it causes issues with tracking.

(I've tried going to https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram as per your other responses; and it just redirects to the generic Shopify help page 'https://help.shopify.com/en'. Please give me an email address to contact instead.)

Bedfolk
Verenigd Koninkrijk
Meer dan 5 jaar gebruiken de app
1 maart 2024

I'm not even going to give it one star. (ok so I had to give them one star or it wouldn't let me post) We get very few orders through them and have never been paid. I've tried to verify my store 5 times with documents. They make it almost impossible. I even sent them our corporate tax return which wasn't good enough. I'm going to disable it after losing money again.

Madame Peacock's Beer & Bling
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Meta heeft geantwoord 8 maart 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to continue assisting you until your issue has been resolved.

Here's the Business Support team link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Please continue to work with us over email to ensure you have the best possible experience and finalize your order payments.

Thank you,
Meta Support

19 maart 2024

In a few words would like to say that I love it! It keep me in touch with family, friends and clients. Than you!

Anicoletta's Boutique
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Meta heeft geantwoord 21 maart 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

20 februari 2024

I was confused about the new PayPal I was required to make but I already connected here with Shopify , still a bit confusing thou about the connections between both connected together thou cause the both have their own business page still trying to figure it out , but all in all it’s been great . Still waiting on my first sale .

MEETYRCOLOR.COM
Verenigde Staten
3 maanden gebruiken de app
Meta heeft geantwoord 23 februari 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

If you need further assistance from us, don't hesitate to reach out to us here: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
Meta Support

20 maart 2024

It is a bit difficult to set up at first. Overall, it is not bad once you get past those initial bumps. We enjoy having the ability to set this up and it will be great for business.

Loft & Bloom
Verenigde Staten
9 dagen gebruiken de app
3 maart 2024

I enjoy Facebook and the selling platform is simple to manage.

Rich and Rich Homeopportunities
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
Meta heeft geantwoord 8 maart 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

7 februari 2024

not recommended. fb shop went under review saying it would take 10 days. After 6 months of no updates, I followed up and they said their algo detected something and just sent a generic list of reasons why it may have been suspended and they can't do anything about it. We sell a single title board game.. not much to violate.

sabobatage
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Meta heeft geantwoord 9 februari 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused.

If you still need assistance from us, please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

30 januari 2024

It is working fine and fast. But there is no option for sending informations like "Own number 0" or "Own label 1" and this is a very important function i need to categorize my products in the Meta Ads Manager..

Pelletgrill.ch
Zwitserland
Meer dan 3 jaar gebruiken de app
Meta heeft geantwoord 2 februari 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Please contact our Business Support team via this link if you need further assistance:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
Meta Support

1 februari 2024

This app has always been flakey. I've found it disconnected from time to time. Also, I can't activate PayPal because the button doesn't work. Finally, I was surprised to find that all my products had a 10% discount automatically applied.

Think Tank Photo
Verenigde Staten
Meer dan 5 jaar gebruiken de app
Meta heeft geantwoord 9 februari 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support