Recensies (8.424)
Verfijnen
-
Op beoordeling
I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.
Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.
I look forward to chatting with you!
Paola | Shopify Support
Very annoying interface and doesnt auto archive when items are out of stock so when you try to open other business accounts you get to click through one at to archive them because facebook doesn't view your account in "good standing". They need to clean this interface so bad, everything is beyond clunky.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
thanks for helping me with using this app, it was a smoove process.lgor me to use with my brand on ig
Help !!! I have been trying to get my shop to display again since this new meta I can’t . I’ve been trying for the longest and no resolve.
Hi there!
Steve from Meta here! Thank you for taking time to leave a review. I'm sorry that you're running into trouble.
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can help you sort out your problem.
Thank you,
Steve
I have had shops before connected to meta , but had problems. This time around it is going much more smoothly. Not sure if meta made changes or if I just am a little more tech savvy but it is so easy this time.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
Im giving three stars becuase I can not get in touch with someone from Facebook and it is near impossible to get a response. I am really curious on the payments side of things with Facebook as the app is telling me I have to sign up with PayPal in order for my products to keep showing up through the app. On the other hand, the app is awesome and works great for small Businesses. The Marketing and everything else about it is a 4.8 out of 5. If I could just have someone reach out to me in regards to getting the payments figured out, that would be awesome.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with contacting Facebook. I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
Unfortunatly this channel has not been working for me as well. I have reached out to customer support and have not heard a response. I really need it to work to share my business with my followers. No clue what I'm doing wrong.
best
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
Super! Easy to set up and detected all my existing setups.
I was able to post my store and first ad within minutes!
I love all the support and every day I'm discovering new ways to use IG & FB in building my online store presence with social media.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support