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some days it works some days it doesn't complicated to set up in the beginning not linking accounts no customer service to call for help
Thanks for sharing your feedback! We do offer 24/7 live support via chat and phone! I’ve sent out to an email to you with a direct link and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I use this app to get trafik to my web.What my problem is that I had not lunched my website. I am working om that now.
Hey! Thanks for taking the time to leave us a review. I've send you an email with some resources to check out, as well as to chat if you have any questions about the process. Looking forward to hearing from you! - Jake, Shopify Support
I used this app to connect my store to facebook. Easy and cuts my time in half. I would recommend this app to all business.
Thanks for sharing your feedback! I appreciate the kindly worded review. I’ve sent out to an email to you with some helpful resources and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It seemed easy to configure. What troubled me is that I just got disconnected after an upload but I was not warned by shopify or facebook. I think an email notification would help big time.
Thanks for sharing your feedback! I'm happy to hear that you were able to get setup without any issue. There's a number of reasons why your account may have been disconnected after the setup though. I’ve sent out to an email to you to discuss this further. I look forward to hearing from you! - Abdalla, Shopify Support
I had a lot of trouble connecting my page for some reason. Finally got it linked after a year...best of luck folks! Linking to my instagram page turned out to be troublesome
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
To be honest it could easier to use ...it is very complicated with lots of topics so as a new user you don't know where to start with
Thank you for taking the time to leave a review. Merchant feedback is extremely valuable to us as we are always looking at update our platform and apps to better suit our merchants needs. I'll be following up with you via email to learn about your experience, and to see if you have any other details to share. - Veena, Shopify Support
Super
I used app to sale products, its easy to used, but sales are not great how can you help me meet my goals
Thank you for leaving a review, I'm glad to hear your experience with the app has been good so far. Facebook is an excellent tool for marketing and I would love to share some resources on how you can leverage ads to make more sales. Keep an eye on your email for a message from me! - Veena, Shopify Support
I updated the app within my shopify so I could continue to tag products on my instagram. Despite following all the steps it is no longer allowing product tagging. Very disappointing
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Ola e Bom dia, Team app Facebook & Instagram,
Como vai? espero que esteja tudo bem com voces e um bom inicio de ano novo desejos a voces.
Pois eu sou Ana Paula Lima e estou começando agora com a nova loja BrandsStyle,
E estou usando app Facebook e Instagram na minha Loja Shopify, mas estou observando que uma mensagem do app Facebook & Instagram, dentro do acesso com a plataforma Shopify descrevendo assim, ( Este app precisa de atenção
Facebook & Instagram have issues that need your attention. Visit their sales channel to resolve them.) Pois bem eu acessei app à alguns dias atras para finalizar a verificação e eu ja enviei os DOCUMENTOS e Deu certo., pois no acesso em meu celular descreve como já em ((fase de analise de loja para conclusão) uma imagem azul ao lado do meu gerenciador de comercio, Ana Paula, Shopify: Brandsstyleltd 17038...)
Mas ainda o sistema plataforma shopify app facebook e instagram ainda volta pedir documentos, como se eu nao tivesse feito nada, que é um absurdo pois eu ja enviei sim os documentos.
Poderia dizer porque o sistema com acesso pc nao dar a mesma resposta com acesso no telefone?
é so uma curiosidade minha por que o sistema app facebook e instagram deveria funcionar em tempo online como no acesso com telefone celular.
Espero que tenha entendido a minha mensagem
E Obrigada pela a sua atenção.
E à todos um Feliz 2024!
Ana Paula
Olá,
Obrigado por reservar um tempo para deixar um comentário com feedback detalhado!
Entre em contato com nossa equipe de suporte comercial por meio deste link se pudermos ajudar você:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Faremos o acompanhamento direto com você e garantiremos que você tenha a melhor experiência possível.
Obrigado,
Meta-suporte